Dhanasha Rambojun

I have acquired a diverse background encompassing marketing expertise, customer service excellence, administrative proficiency, concierge and hospitality experience, and working with young children. This has allowed me to bring a versatile skill set tailored to driving organisational success and enhancing customer satisfaction. Eager to leverage my diverse skill set and passion for exceeding expectations in a dynamic role where I can contribute to organisational growth and make a positive impact.

Play worker - Waltham Forest Council - London

(2025-04)

• Supervised children to ensure safety and well-being, carrying out regular checks and addressing potential hazards promptly.
• Promoted positive behaviour through effective management techniques, teamwork, and conflict resolution.
• Collaborated with colleagues to set up and maintain safe, inclusive, and engaging activity areas.
• Built strong relationships with children, parents, and carers, fostering open communication and a welcoming environment.

Assistant Manager - Auntie Anne's Pretzels - London

(2024-09 - 2025-03)

• Following opening and closing procedures, ensuring cleanliness, safety, and smooth operations.
• Creating a weekly rota based on employee availability and ensuring proper staffing levels.
• Cashing up at shift end, reconciling registers, and ensuring accurate daily sales reporting.
• Performing weekly stock checks, ordering supplies, and maintaining inventory levels.
• Placing weekly orders and managing stock deliveries to ensure timely arrivals.
• Addressing employee concerns, providing support, and resolving issues for a positive work environment.
• Handling customer queries, complaints, and ensuring product quality standards.
• Training new staff and fostering a collaborative team environment.

Play worker (2 weeks temporary) - Waltham Forest Council - London

(2024-08 - 2024-08)

• Supervising children to ensure their safety and well-being, performing regular safety checks on play areas and equipment, and responding promptly to potential hazards.
• Encouraging positive behaviour among children by using effective behaviour management techniques and promoting teamwork, communication, and conflict resolution.
• Collaborating with colleagues to set up, maintain, and tidy up activity areas, ensuring a safe, inclusive, and engaging environment for all participants.
• Building strong, supportive relationships with children, parents, and caregivers, maintaining open communication and fostering a welcoming atmosphere.

Planning Executive (Client – Adobe) - Publicis Media - White City, London

(2023-04 - 2024-03)

• Monitoring the campaign performance and optimising strategies to maximise effectiveness and reach
• Organising and scheduling meetings, both internal and external, with clients, team members, and vendors.
• Point of contact for administrative inquiries from clients, team members, and vendors, providing timely and accurate responses.

Global Account Executive (Client – COTY) - Publicis Media - White City, London

(2022-01 - 2023-04)

• Collaborating effectively with markets to ensure adherence to standardised procedures mandated by both the client and the Global team.
• Providing administrative support to account managers and directors, including organising files, scheduling appointments, and managing calendars.
• Coordinating client meetings and events, including scheduling, logistics, and preparation of materials

Team Assistant - Four Communications - Whitechapel, London

(2021-05 - 2022-01)

• Preparing comprehensive coverage reports using Excel for all clients, detailing publication placements, headlines, circulation figures, and AVE (Advertising Value Equivalent) rates.
• Generating monthly and quarterly activity summaries in Excel for clients, encompassing press trips, advertorials, pitching efforts, and other relevant initiatives.
• Actively pitching clients to journalists for press trips, features in publications, and other promotional opportunities.

Essential Banker - Barclays - Chancery Lane, Holborn, London

(2020-07 - 2020-12)

• Facilitating customer transactions, encompassing cheque cashing, exchanges, and withdrawals, with meticulous attention to accuracy and compliance.
• Adhering to bank policies, procedures, and regulatory guidelines to safeguard customer information and maintain operational integrity.
• Effectively communicating and promoting bank services, financial products, and associated fees to customers, offering tailored recommendations to meet their needs.

Transport Surveyor - Transport for London - London

(2019-09 - 2019-11)

• Conducting precise measurement and documentation of primary data, facilitating informed data analysis and strategic enhancement initiatives.
• Maintaining accurate records of survey data, ensuring completeness, accuracy, and compliance with quality standards.
• Providing assistance to passengers as needed, proactively identifying and implementing solutions to challenges, and promptly escalating issues to senior management when required.

Concierge - Empire Lounge and Restaurant - Walthamstow, London

(2018-06 - 2018-09)

• Acting as the initial point of contact, consistently upholding professionalism while addressing customer inquiries and resolving concerns with tact and efficiency.
• Establishing and maintaining a comprehensive reservation book, meticulously updating it daily with attention to detail, and promptly addressing any discrepancies or issues.
• Ensuring the reception and waiting areas were impeccably maintained: maintaining cleanliness, organisation, and a welcoming atmosphere for visitors.

Personal Shopper - Boots - Epping, London

(2017-05 - 2017-09)

• Overseeing streamlined cash register operations, ensuring accuracy and efficiency, while also facilitating customer enrolment in store loyalty programs.
• Managing inventory levels by conducting stock checks, replenishing shelves, and monitoring product expiry dates, whilst ensuring the cleanliness and organisation of the store environment.
• Handling returns, exchanges, and refunds according to company policies and procedures.

A-Level - Psychology - Highams Park Sixth Form (2016-09 - 2019-07)

BTEC Level 3 - Business Studies - Highams Park Sixth Form (2016-09 - 2019-07)

GCSEs - English Literature, English Language, Maths, Science, French, Sociology, Religious Education, BTEC Level 2 in ICT - Highams Park School (2012-09 - 2016-07)