Dharmendra Dhrona

A reliable, adaptable, and customer-focused professional with extensive experience across retail, postal services, hospitality, and international trade. Recognised for delivering high standards of service, maintaining accuracy in financial and administrative work, and supporting smooth day-to-day operations. Demonstrates strong leadership skills, excellent communication, and the ability to work effectively under pressure. Committed to ongoing learning and professional development.

Sales Assistant at Post Office (DMB Office) (2023-10 – 2025-09)

Delivered high-quality customer service across all postal transactions, including parcels, stamps, and package processing. Undertaking SIA licensing training.

• Managed incoming and outgoing mail, maintaining accuracy and compliance with procedures
• Handled cash and card payments securely and completed all financial transactions with precision
• Maintained organised transaction logs and completed routine data entry tasks
• Provided clear advice to customers on postal services, delivery options, and pricing
• Responded to telephone enquiries professionally and resolved customer issues promptly
• Kept the counter area clean, organised, and well-stocked
• Supported administrative duties including filing and general office tasks

Supervisor at NROPS (2019-02 – 2023-09)

• Verified and certified a range of documents with accuracy and attention to detail
• Met individual and branch performance targets consistently
• Sold insurance products, demonstrating strong product knowledge and compliance awareness
• Assisted customers with currency exchange and pension-related enquiries
• Completed all transactions efficiently while maintaining excellent service standards

Branch Manager at Post Office (2017-12 – 2019-01)

• Managed branch operations while undertaking all counter clerk duties
• Prepared staff rotas to ensure full coverage for shifts, annual leave, and sickness
• Produced weekly and monthly performance reports
• Ensured tills balanced accurately and oversaw cash management procedures
• Coordinated secure cash pick-ups and maintained stock levels for stamps, travel money, and office supplies
• Handled customer complaints and ensured smooth daily operations

Counter Clerk at Post Office (2015-09 – 2017-11)

• Assisted customers with national and international postal services
• Achieved sales and performance targets consistently
• Sold a range of insurance products and supported customers with pension and documentation queries
• Provided currency exchange services

Sales Representative at Crystal Home Improvements (2010-06 – 2012-09)

• Generated leads in retail locations and promoted company products
• Worked towards monthly sales targets through effective customer engagement
• Completed regular product training to strengthen product knowledge
• Supported onboarding and training of new staff

Sales Representative at Crystal Home Improvements (2013-04 – 2015-09)

• Generated leads in retail locations and promoted company products
• Worked towards monthly sales targets through effective customer engagement
• Completed regular product training to strengthen product knowledge
• Supported onboarding and training of new staff

Sales Supervisor / Cashier at Martins McColls / Post Office (2012-09 – 2013-04)

• Assisted the store manager with daily operational duties
• Performed opening/closing procedures, cashing up, and stock management
• Maintained store presentation and delivered excellent customer service
• Promoted Post Office products and met sales targets

Warehouse Operative (Goods In) at DSI Foods (2010-02 – 2010-05)

• Checked goods against invoices and recorded stock information accurately
• Conducted stock rotation and ensured all items were stored correctly
• Maintained a safe and organised warehouse environment in line with health and safety standards

Sales Assistant at Martins (2009-08 – 2010-01)

• Operated tills, supported stock control, and maintained a clean, well-presented store
• Provided friendly and efficient customer service

Office & Restaurant Manager at The Enterprise Hotel (2002-01 – 2009-07)

Worked with international suppliers to source tea and exported goods such as yeast and cooking chocolate to Kenya.

• Managed purchasing for all departments including kitchen, bar, maintenance, and reception
• Negotiated prices and maintained strong working relationships with suppliers
• Oversaw stock control, reviewed invoices, and monitored usage patterns
• Conducted profit and loss analysis and prepared sales revenue reports
• Completed daily banking and financial summaries
• Prepared staff rotas to support day and night shift coverage
• Entered data accurately using Sage systems

CEO (UK Operations) at Kayaba Ltd (1998-01 – 2002-12)

• Managed the import and export of electrical and hardware products
• Built and maintained relationships with international clients and suppliers
• Oversaw all financial operations including accounting and budgeting
• Ensured compliance with international trade regulations

Director (Kenya Operations) at Kayaba Ltd (1982-01 – 1998-12)

• Led import/export operations and managed the motor spares division
• Oversaw stock control, pricing negotiations, and customer service
• Managed financial and administrative operations
• Ensured efficient daily running of the business

O-Levels in English, Mathematics, Biology, Chemistry, Physics, Geography, History, Swahili – Oshwal Boys Secondary School