Diamond

Driven Logistics Coordinator with expertise in efficient goods handling and order accuracy. Demonstrated ability to conduct quality checks and collaborate effectively to maintain optimal stock levels. Adept at providing exceptional customer service and resolving inquiries with professionalism. Committed to safety protocols and enhancing operational efficiency in fast-paced environments.

Order Fulfilment Specialist at IKEA Lakeside (2023-11 – Present)

Facilitated efficient logistics operations by picking goods and packing consumer orders accurately. Ensured product quality through regular checks and collaborated with colleagues to maintain stock levels. Adhered to IKEA Standard Operating Procedures for safety and provided excellent customer service by addressing inquiries professionally.

• Picked and packed goods, ensuring no damage.
• Conducted quality checks on products regularly.
• Collaborated with the team to replenish stock efficiently.
• Responded to customer inquiries with professionalism.

Customer Service Till Operator at hap Solutions Group (2022-08 – 2023-11)

Managed customer transactions efficiently using chip and pin machines. Adapted to fast-paced environments while serving food and beverages, ensuring compliance with age restrictions. Engaged proactively with customers to assess needs and enhance satisfaction. Resolved complaints promptly, maintaining a tidy checkout area.

• Processed transactions swiftly, reducing customer wait times.
• Delivered exceptional service, achieving high customer satisfaction scores.
• Handled complaints effectively, providing timely solutions.
• Ensured compliance with all health and safety regulations.

NVQ Level 2 Spectator Safety Steward at APA Events and Security (2021-10 – 2022-11)

Ensured spectator safety in fast-paced environments whilst monitoring hazards and crowd behaviour. Maintained composure during stressful situations, contributing to secure event operations.

• Prevented overcrowding by managing venue capacity.
• Identified and mitigated potential hazards effectively.
• Familiarised with First Aid protocols and emergency evacuation procedures.
• Promoted safety and comfort for spectators within assigned areas.

A-Level in English Literature

A-Level in Sociology

A-Level in Psychology

GCSEs