Diana Elhamy

International Business Management student due to graduate in September 2026, with skills in attention to detail, results under pressure, team leadership and stakeholder communication. With practical workplace experience, I further developed a proactive mindset, confidence to take initiative when solving challenges, and supporting objectives. Ready to apply a business-focused mindset to a graduate career in business development and financial analysis.

Student Ambassador - MMU

(2025-10 - 2026-05)

• Collaborated with staff and student groups to promote university values and improve the student experience.
• Represented my course during university presentations, working alongside tutors to share first-hand academic.
• Provided clear and accurate information to prospective students and visitors, adapting communication to different audiences while representing the university.

Sale Associate - Longchamp

(2025-11 - 2026-03)

• Contributed to the highest CRM performance across the UK & Ireland by consistently capturing client data and supporting long-term retention.
• Achieved a 100% NPS by delivering personalised in-store experiences that strengthened customer satisfaction and brand loyalty.
• Learned and provided product knowledge of leather and seasonal collections to provide tailored recommendations aligned with client needs.
• Brought the brand's heritage and craftsmanship to life for clients, strengthening their connection to the products and supporting confident purchasing decisions

Team Leader - The Body Shop

(2022-01 - 2025-11)

• Consistently met KPI targets and actively led the team to achieve these goals, significantly contributing to customer engagement and store success.
• Managed payment processing and addressed till discrepancies. Conducted precise, individual calculations for customers during system outages to ensure accurate transactions.
• Used customer feedback and store metrics to refine approach, resulting in stronger customer relationships and repeat footfall.

Barista - Costa Coffee

(2019-10 - 2022-01)

• Advised over 200 customers daily, delivering expert product recommendations to high volumes of customers in a fast-paced environment.
• Oversaw the management of inventory and stock levels for supplies and retail products.
• Managed stock levels and time effectively during peak hours to maintain service quality and smooth operations.

BA (Hons) - International Business Management - Manchester Metropolitan University (2023 - 2026)