Diana Penkova

Experienced retail supervisor with a strong background in team leadership, customer service excellence, and operational management within fast-paced retail environments. Proven ability to drive sales, enhance customer experiences, and manage stock and visual merchandising. Certified in aesthetic procedures with advanced communication skills in English and Bulgarian. Seeking to leverage extensive retail and supervisory expertise in a luxury retail setting at Harrods.

Supervisor - BeautyBase LTD - London, UK

(2024-03 - 2024-10)

• Led a team of 15, delegating tasks and monitoring performance to ensure project deadlines and sales targets were met.
• Oversaw stock room organisation, merchandise distribution, and shop floor displays to maintain high visual standards.
• Implemented and reviewed safety protocols, reducing workplace risks.
• Coordinated staff training and mentoring, improving team efficiency and service quality.

Sales Assistant - BeautyBase LTD - London, UK

(2022-11 - 2024-03)

• Provided personalised customer recommendations, enhancing shopping experience and driving repeat business.
• Managed shop floor stock levels and visual merchandising to maintain brand presentation.
• Collaborated with team to achieve sales targets and compiled daily sales reports for performance analysis.
• Promoted sales and special offers, contributing to increased store revenue.

Office Executive - VELCHEV EOOD - Pazardzhik, Bulgaria

(2019-12 - 2021-12)

• Assisted in corporate event planning and execution, ensuring seamless operations.
• Managed office correspondence and inventory, supporting team efficiency.

Slot Attendant - Casino VERSAI - Pazardzhik, Bulgaria

(2013-12 - 2019-06)

• Delivered high-level customer service, resolving disputes professionally.
• Conducted routine checks on equipment and security systems, ensuring compliance and safety.

Bachelor of Science - Business Management - Canterbury Christ Church University (2023-01)