Diane Bell

Motivated Customer Service Assistant/Manager with 12 years of progressive experience in the industry. Offering expertise in leadership skills, outstanding customer service, having amazing communication skills and being highly motivated with an attitude in dealing with the public. Energetic self-starter and team builder able to navigate high-stress situations and achieve goals on time.

Approachable, friendly, motivated, honest and a good team player with strong leadership, team building, organization and communication skills. Health and Hygiene Certificate holder.

Landlady of the Public House - The Boars Head Pub

(2026-01)

Front of house management dealing with large amounts of customers. In charge of staff training, rotas, wages, holidays and providing support and mentoring.

• Greeted all customers with a smile and showed them to their table
• Took bookings and uploaded them onto the computer
• Trained staff on the bar, in the kitchen, and running waiting on tables
• Gave staff roles to boost their confidence such as running bingo nights and quiz nights
• In charge of staff rotas, staff wages and staff holidays
• Provided mentoring and advice to staff as needed
• Managed planning and execution of a festival that generated over 25k
• Increased customer reviews from 200 to 980 since taking position
• Received great feedback from customers and regulars about the appearance of the establishment and team confidence

Maternity Health Support Worker - Maternity Health Support Worker

(2023-02 - 2026-02)

Cared for mothers, babies and their partners providing support across post-natal wards, maternity theatres, delivery suites and midwifery led units.

• Made routine observations including temperature, pulse, blood pressure and breathing
• Updated records and completed admin tasks
• Educated parents one-to-one or in groups
• Took blood samples for testing
• Ordered stationery and equipment
• Prepared equipment
• Promoted breastfeeding
• Reported problems to registered midwives or nurses
• Worked on post-natal wards
• Worked in maternity theatres
• Worked in delivery suites
• Worked in midwifery led units
• Coped with emergency situations and straightforward labour and birth situations
• Dealt with stillbirths and miscarriages, providing support to families during difficult times

Front of House Staff - Jet2 Holidays

(2023-02 - 2023-09)

Front of house operations at airport including check-in, passport verification, flight boarding and passenger welcome services.

• Checked in customers with their luggage
• Checked passport dates and signatures
• Boarded flights by checking correct passengers were on correct flight
• Conducted seat checks on the flight to verify all passengers present
• Met arrivals coming back from different destinations and welcomed passengers
• Maintained professional uniform and appearance at all times
• Treated passengers with utmost respect while representing the company

Manager - Kids Planet Pre-School

(2023-04 - 2023-01)

Managed a preschool with 40-60 children aged 3-5 years and a team of staff.

• Managed 40-60 three to five year olds with a group of staff
• Delegated different jobs to staff throughout the day to keep the preschool running well
• Built strong bonds with all staff and parents
• In charge of safeguarding, behaviour and children who needed extra help with learning
• Completed all safeguarding, first aid and food hygiene training

Theatre Support Worker - UHM Wythenshawe Hospital - Wythenshawe

(2022-12 - 2023-04)

Worked in theatres as a runner, obtaining equipment for scrub nurses during surgery and maintaining theatre cleanliness.

• Got equipment for the scrub nurses during surgery
• Made sure the theatre was clean and tidy during operations
• Learned about lots of different operations

Support Worker/Health Care Assistant - UHM Wythenshawe Hospital - Wythenshawe

(2020-06 - 2022-12)

Worked on the children's ward providing support to children and their families, especially during COVID times.

• Looked after children and their families
• Made sure children and families were safe
• Provided activities for children as needed
• Ensured children and parents had breakfast, dinner and tea
• Kept parents happy with beverages
• Maintained good communication and teamwork on a busy ward
• Kept up-to-date with patient discharges to ensure beds and rooms were cleaned quickly
• Ensured consistent use of PPE and maintained patient safety standards

Teaching Assistant and Deputy Manager Preschool - Haveley Hey Community School - Wythenshawe, Manchester

(2010-01 - 2020-06)

Started as a volunteer helping the school, progressed to teaching assistant, became a school governor, and advanced to preschool deputy manager.

• Volunteered for 5 years helping the school
• Assisted the Playgroup Manager in everyday running of the Playgroup
• Oversaw the Playgroup in the absence of the Manager
• Worked as part of a Playgroup team to ensure it was happy, stimulating and a learning environment
• Contributed to and implemented Playgroup policies ensuring children's safety
• Ensured legal and statutory requirements were met
• Promoted the Early Years Foundation Stage (EYFS) within the setting
• Drew long term and termly curriculum plans with the Manager taking account of EYFS requirements
• Ensured each child worked towards learning outcomes through regular observations and assessments
• Supervised and supported staff to deliver daily programme of activities and events
• Maintained high standards of hygiene and safety procedures
• Carried out and recorded fire drills
• Maintained attendance, fire records, accident/incident books and inventory books
• Kept children's records properly administered

GCSE - All Subjects - Newall Green High School (1993)

OCR - Maths and English - Manchester City College (2011)

CACHE Level 2 NVQ in Supporting Teaching and Learning in Schools - Teaching Assistant - Manchester City College (2013)

CACHE Level 3 Diploma in Specialist Support for Teaching and Learning in Schools (QCF) - Teaching and Learning - Manchester City College (2013)