Diane Jerome-Mitchell

I am a mature worker, recently emigrated to the UK with over 30 years of experience within the travel industry. Effective communication skills at all levels. Problem solving skills, with the ability to resolve difficult situations under adverse conditions. Appreciation of customer's requirements has resulted in excellent working relationships with customers, managers and peers. I am willing to learn new skills and share knowledge.

Real Estate Coordinator - Grenada Real Estate Corporation - Woodlands, Grenada WI

(2021-12 - 2023-03)

• Coordinated meetings for prospective buyers
• Daily Banking of deposits
• Raising of Purchase Orders
• Stock control of the company's equipment and parts
• Close liaison with managers and field workers

Acting Supervisor (Cover for Holidays) - LIAT 1974 Ltd - Maurice Bishop International Airport, Point Salines, Grenada WI

(2014-01 - 2020-12)

• Manage the shift of 5 customer service agents and 5 aircraft / ramp attendants / loading staff
• Review aircraft load sheets
• Despatch flights in a timely manner to achieve on time performance
• Manage customer needs in times of flight delays and cancellation
• Validate cash sales and arrange deposits to the bank

Customer Service Agent (Airport) - LIAT 1974 Ltd - Maurice Bishop International Airport, Point Salines, Grenada WI

(2001-01 - 2014-12)

• Checking in of Flights
• Sale of airline tickets and other services
• Prepare deposits for banking
• Load Sheet Agent - Weight and Balance of the aircraft
• Preparation of documents for the despatch of the aircraft
• Liaising with Customs and Immigration
• Arranged accommodation for passengers where flights were cancelled
• Dealt with customer complaints

Customer Service Agent (City Office) - LIAT 1974 Ltd - Grenada WI

(1996-01 - 2000-12)

• Sale of airline tickets and other services
• Prepare deposits for banking
• Dealt with customer complaints

Travel Consultant - Astral Travel Service & Carin Travel Services - Grenada WI

(1989-01 - 1994-12)

• Apprentice for airlines ticket sales

Caribbean Examination Council (CXC) - Principles of Business, Social Studies - Anglican High School

General Certificate of Education (GCE) - English A, West Indian History - Anglican High School