Wendy Ashworth

A confident, self-motivated professional with a can do attitude. Excellent time management and organisational skills. Experienced in managing and prioritising multiple projects at one time ensuring deadlines are met.

Has a wealth of experience within the travel industry, extremely loyal and trustworthy demonstrated by over 26 years of service with my last employer. I am a high energy individual and have a real passion to succeed and more than ready for the next challenge where I can consolidate all my experiences and successes.

Sales Co-ordinator, UK Group Sales - Emirates Airline - Manchester

(2017-10)

Handle all UK group enquiries ensuring quotations are actioned promptly and efficiently to ensure maximization of sales.

• Work with UK sales team in order to secure group business, protect revenue stream and increase sales opportunities.
• Build group requests through the GWP application, create group contracts and monitor group movements through their life cycle to include modification of blocks, checking deposit and cancellation deadlines are met and ensuring full application of all Emirates procedures and guidelines.
• Book special services e.g. STPC, meals, extra water and group check in and any other special services which may be required dependent on individual group needs.
• Maintain records of all groups before and after departure ensuring a monthly report is completed by the department.
• Co-ordinate with internal departments i.e. Airports, Reservations Services and Accounts whilst maintaining and building a strong relationship with Yield management and the Groups' team in Dubai.
• Must be able to manage change and priorities of tasks dependent on department requirements.

Senior Sales Support Assistant, UK Group Sales - Emirates Airline - Manchester

(2007-07 - 2017-10)

Provide a service to Emirates Nett Fare Contract Holders by actioning their requests in line with contractual requirements so that a high standard of service is provided to the clients in order to maximise revenue.

• Provide support to all the assigned Sales Team members by actioning investigative queries relating to Nett fare contracts and maintaining the contract holders' files.
• Make all necessary arrangements for the Clients' FAM trips, action staff AD tickets for all contract holders via E-IRA system.
• Distribute and log all event tickets as and when required and assist Sales Executives with preparation of visual material for travel trade events and fairs.
• Prepare and distribute Sales Agency Agreement or Contract Letter for new Seat Only, IT or Corporate Agents, update SharePoint and Sales Force.com as required.
• Report suspicious agency activities to Sales Managers and report discrepancies on EK Internet fares and associated Website information so that fare inaccuracies are amended as a matter of priority.
• Managing invitation logs for events / hospitality via Guest Management System
• Manage the B2B trade marketing mail box for all trade sign off's and correspondence.
• Corporate contract queries - Input corporate deal proposals, and co-ordinate CAT35 filing and distribution
• Finance surge reporting - Liaison with Sales Managers / Executives for consolidation and onward communication
• Assisting Sales Managers with required client data - salesforce.com / flown revenue reporting

Sales Support Assistant, Sales Support - Emirates Airline - Manchester

(2006-02 - 2007-07)

Provide sales and administration support to the Manager UK North, Sales Manager, Sales Co-ordinator and Sales Team.

• Fluent with Nett and IT fares to answer queries from agents.

CLP – Senior Customer Services Agent - Emirates Airline - Manchester

(2002-06 - 2006-02)

Working on the customer loyalty programme taking calls from Skywards members providing superior customer service

• Actioning general enquiries and processing correspondence.
• Booking award upgrades and redemption tickets.
• Ticketing

CLP – Customer Services Agent - Emirates Airline - Manchester

(2000-03 - 2006-02)

BTEC National Diploma - Travel and Tourism - South Trafford College (1992-09 - 1994-06)

City & Guilds COTAC 1 Air - Aviation - South Trafford College (1992-09 - 1994-06)

City & Guilds COTAC 2 Air - Aviation - South Trafford College (1992-09 - 1994-06)