Diane Nembhard

A dedicated and experienced Development Coach with over 20 years of experience in training, mentoring, and supporting individuals from diverse backgrounds, including those in challenging situations. Proven track record in delivering impactful groupwork and one-on-one interventions, empowering individuals to improve their personal and professional lives. Passionate about working with disadvantaged groups to help them build skills, confidence, and positive outcomes.

Development Coach (ICT Level 3 / Telecoms) - Apprentify

(2024-01)

• Mentored and coached apprentices, providing one-on-one support and facilitating groupwork activities.
• Conducted monthly reviews and Learning Progress Reviews (LPRs), ensuring apprentices’ progress and development aligned with their learning objectives.
• Developed and delivered training materials, including course manuals and promotional content.
• Facilitated coaching sessions aimed at improving personal and professional outcomes for disadvantaged individuals.
• Collaborated with managers and external stakeholders to support apprentices in achieving their full potential.

Technical Coach - GKA Apprenticeships

(2021-03 - 2023-12)

• Delivered groupwork training and one-on-one mentoring to apprentices in digital communications.
• Supported apprentices in achieving their Level 3 Digital Communication qualifications while adhering to safeguarding and diversity policies.
• Facilitated assessments and training sessions that helped apprentices overcome barriers to employment and build stronger career prospects.
• Provided regular feedback to participants, ensuring that the groupwork programs met learning objectives and promoted positive outcomes.

Trainer - Kelly

(2020-11 - 2021-03)

• Delivered training for new recruits on Openreach network projects, ensuring participants were equipped with the skills needed for success.
• Conducted assessments and evaluations of training programs, ensuring adherence to Health and Safety regulations.
• Built strong relationships with external agencies and stakeholders, fostering a collaborative approach to training delivery.

Development and Training Coach - Openreach

(2013 - 2020-11)

• Facilitated groupwork training and development programs for new managers and engineers.
• Developed training materials and delivered courses focusing on leadership, communication, and safety, ensuring all programs met organizational and regulatory standards.
• Delivered one-on-one mentoring, supporting individuals in overcoming challenges and achieving their career goals.
• Worked closely with case managers to tailor programs to the needs of individuals, particularly those facing barriers to success.

Apprentice Coach - Openreach Academy

(2007 - 2013)

• Facilitated group and one-on-one training sessions for apprentices, focusing on skills development and career progression within the telecommunications industry.
• Delivered coaching in areas such as personal development, teamwork, and communication, helping apprentices overcome personal and professional barriers.
• Worked in partnership with external agencies to provide additional support to apprentices, particularly those from disadvantaged backgrounds.

Development Coach - BT/Openreach Customer Services

(2004 - 2007)

• Acted as Development Coach for 18 recruits, providing guidance and support to ensure engineers had the tools and knowledge to complete their tasks.
• Ensured adherence to BT policies and legislation, particularly in health and safety standards.
• Conducted quality and safety checks to maintain high performance and customer service standards.

Field Engineer - BT/Openreach Customer Service

(1999 - 2004)

• Became the first female customer service engineer for BT, responsible for providing and repairing copper phone lines for residential and business customers.
• Worked in the infrastructure of the BT network, maintaining and repairing service lines.

Geriatric Nurse

(1987 - 1999)

• Provided personal care and support to elderly residents in a nursing home environment, ensuring their comfort and well-being.
• Administered medication, assisted with daily activities, and ensured compliance with care regulations and safety standards.

MHFA (Mental Health First Aider) (2024-03 - 2024-03)

Level 3 Award in Youth Work Training (2023-07 - 2023-07)

Team Leader/Supervisor Level 3 Award (2020-06 - 2020-06)

TQUK Level 3 Award in Education and Training (2023-08 - 2023-08)

Functional Skills Level 2 Maths (2020-03 - 2020-03)

Functional Skills Level 2 English (2019-10 - 2019-10)

Life Coaching Diploma (2019 - 2019)

Level 3 Leadership and Management Diploma (2020 - 2020)

Microsoft Excel: Beginner & Intermediate (2020 - 2020)

OCR Level 3 Award in Assessing Candidates (A1 NVQ Assessor) (2008 - 2008)

GCE O Levels - Deighton High School (Huddersfield) (1979 - 1985)