Dilan Ersoy

I am a dedicated and hardworking individual who thrives under pressure and enjoys helping others. I bring a positive attitude, strong work ethic, and a willingness to learn to every task I undertake. With a background in hospitality, I have developed excellent communication and customer service skills, which I aim to build upon in future opportunities.

Customer Service, Waitress, Barista - Moroccan Corner

(2024-09 - 2025-01)

In this role, I provide high-quality customer service in a busy café environment, taking orders, serving food, and preparing drinks to a high standard. I operate the tills efficiently, handle cash and card transactions, and ensure customer satisfaction through friendly, attentive service. I've developed strong communication and multitasking skills, and I work well both independently and as part of a team.

Customer Service, Retail, Training - Kofali hot nuts

(2025-02 - 2026-04)

In this role, I delivered excellent customer service by assisting customers with product selection, answering queries, and ensuring a welcoming shopping environment. I operated tills accurately and handled both cash and card payments. I also took on responsibilities in training new team members, guiding them through daily tasks and helping them understand store procedures.

This experience improved my confidence, teamwork, and leadership skills, while also teaching me how to stay calm and organised during busy periods.

GCSE - Heron Hall Academy (2019 - 2024)

A - Levels - Winchmore Sixth Form (2024 - 2026)