Dilip Patel

A highly accomplished and Level D Aviation-qualified Logistics and Operations Manager with years of experience orchestrating complex supply chains, multi-site warehouse operations, and global tracking systems. Proven track record of managing high-pressure operational environments, leading cross-functional international teams, and driving digital process transformations that unlock significant cost savings. Combines deep expertise in inventory systems (Oracle, WMS) with valuable, firsthand knowledge of London Heathrow airport cargo procedures, customs compliance, and airline liaison.

Adept at navigating complex stakeholder relationships to maintain absolute safety, regulatory compliance, and world-class service delivery.

Reverse Logistics Manager / Warehouse Manager at NSC GLOBAL LTD (2015-09 – Present)

Manage time-sensitive global inventory replenishment, upgrades, and maintenance IT infrastructure projects for a major Cisco Gold Partner. Report directly to the Global Head of Logistics and VP of Operations.

• Process Transformation: Spearheaded the transition from a basic manual inventory process to a new semi-automated reverse stock-handling system, unlocking significant operational efficiencies and major annual cost savings.
• Global Team Leadership: Directly lead two reverse inventory teams in Feltham (UK) and Cape Town (South Africa), while indirectly overseeing forward stock storage sites across Europe, APAC, and the USA.
• Performance Metrics & Auditing: Developed and implemented targeted process measures and rigorous auditing practices to evaluate stock value, quality control, and operational compliance.
• Stakeholder Engagement & Training: Built productive, collaborative relationships with Product Support, Service & Support, and Manufacturing teams; designed and delivered comprehensive training to ensure global stock accuracy and total traceability.
• SLA & Time Critical Management: Optimized global Return Merchandise Authorization (RMA) returns within tight, contractually mandated timescales, recycling end-of-life stock to drive business revenue.

Owner Driver / Logistics Specialist at UNITED CARGO HANDLERS (UCH) & WESTBAY DISTRIBUTION (2006 – 2015-08)

Operated a successful, self-employed courier and logistics service collecting and distributing high-value goods nationwide.

• Airport Operations: Regularly navigated London Heathrow and other major UK airport cargo sheds, demonstrating strict compliance with airport security, ramp procedures, and time-critical airline loading schedules.

Area Manager at MAGPIE SYSTEMS LTD T/A PRESENCE (2003 – 2006)

• Team Leadership: Managed, motivated, and mentored 25 multi-level staff members (including store managers and assistant managers), fostering a high-performance team culture.
• Service Delivery: Maintained accountability for high-level customer service, internal stock movements, cash handling, auditing, and compiling senior management reports.

Airport Driver / Import Clerk at TNT LOGISTICS (2003 – 2003)

• Aviation Liaison: Coordinated dedicated collections and deliveries directly to airline cargo sheds at London airports.
• Customs & Documentation: Liaised extensively with airlines to raise accurate paperwork, ensuring rapid Customs clearance for international goods arriving in the UK.

Logistics Co-ordinator at PREMIER DECORATIONS (2002 – 2002)

Managed multi-modal sea and airfreight imports from the Far East, controlling complex distribution lines across the UK and Europe.

International Shipping Co-ordinator at CELLTECH MEDEVA LTD (1999 – 2001)

• Commercial Negotiation: Conducted high-value logistics tenders in excess of £500k; successfully managed a 250% surge in volume while coordinating logistics for a £31M+ export business.
• Compliance: Assured total compliance with rigid cold-chain procedures and secure transportation regulations for controlled pharmaceuticals.

Shipping Administrator at Luprians Cargo Express

Customs Administrator at Panasonic Logistics

H.S. Tariff Evaluator at Cotecna International Ltd

Electronic Service Course in Electronic Engineering – Hounslow Borough College

BTEC in Computer Studies

'O' Levels in Mathematics, English, Art, and Geography