Dilshana Dilipkumar

Friendly, positive and reliable team member with experience working in a fast-paced customer service environment. Passionate about creating welcoming experiences for customers and ensuring every guest leaves satisfied. Known for having a kind and approachable personality, strong teamwork skills, and the ability to stay calm and enthusiastic during busy periods.

Currently studying Psychology while working in hospitality, bringing excellent communication skills and a genuine interest in people to every interaction.

Team Member - Burger King - Pontypridd

(2025-06)

• Deliver friendly and welcoming customer service in a fast-paced environment.
• Build positive interactions with customers, creating a warm and inclusive atmosphere.
• Work closely with team members to ensure smooth daily operations.
• Communicate clearly and efficiently during busy periods.
• Maintain a clean, safe, and organised working environment.
• Demonstrate reliability, strong teamwork, and the ability to multitask effectively.
• This role has strengthened my communication skills, resilience, and ability to remain positive and supportive while working in a busy environment.

Volunteer Advocate

(2025)

• Support individuals to express their views and access appropriate services.
• Communicate empathetically with people who may be experiencing vulnerability or personal hardship.
• Provide listening support and help individuals feel understood and respected.
• Maintain confidentiality and follow safeguarding procedures when supporting vulnerable adults.
• Promote independence and well-being through supportive communication and guidance.
• This experience has strengthened my ability to build trust, communicate with compassion, and support people in a respectful and empowering way.

BSc - Psychology - University – United Kingdom

Higher Diploma - Psychology (2022)