Dionne Evans

A principled and insightful administration professional with a strong commitment to teamwork, service excellence, and efficient operations. Experienced in fast-paced environments with a focus on organisation, discretion, and client care. Known for delivering clear communication, managing multiple tasks with precision, and upholding high standards of professionalism.

A creative and resourceful problem-solver with a passion for delivering warm, personalised service — ideal for a front-facing role in luxury hospitality.

Volunteer Administrative Support - Elatt - London

(2025-04)

• Maintained and updated customer records using Excel
• Created address labels and marketing materials via Mail Merge
• Verified data accuracy and reviewed for consistency
• Disposed of confidential information in accordance with GDPR
• Handled incoming and outgoing calls in a professional manner
• Supported marketing and promotional activities
• Organised and maintained physical and digital filing systems
• Provided general administrative support to managers

SEND Teaching Assistant - Culloden Primary Academy - London

(2017-10 - 2022-07)

• Managed sensitive student records and classroom resources
• Delivered tailored academic support and learning interventions
• Maintained accurate progress reports and documentation
• Ensured safeguarding and wellbeing of pupils on-site and during trips

SEND Teaching Assistant - Barclay Primary Academy - London

(2016-09 - 2017-07)

• Supported classroom behaviour and lesson planning
• Provided one-to-one support and adapted learning materials
• Ensured confidentiality and secure handling of documents
• Delivered feedback in line with EHCP (Education, Health and Care Plan) guidance

Digital Business Solutions Level 3 Diploma (12/2025 - 07 2026) Business Administration Level 2 Diploma - Business Administration (2024-11 - 2025-05) NCFE Level 2 Certificate in Contact Centre Operations - Contact Centre Operations (2024-08 - 2024-09) First Aid at Work - Level 3 - First Aid (2024-08) NCFE Certificate in Exploring the Aviation Industry - Aviation Industry (2023-12 - 2024-03) Business Administration Level 1 - Business Administration Supporting Teaching and Learning in Schools Level 2 - Teaching and Learning Supporting Teaching and Learning in Schools Level 3 - Teaching and Learning