Divine Santiago

Dedicated bilingual professional with experience in administrative support, client services, housing assistance, youth program coordination, and classroom support. Strong background in documentation, scheduling, case management, and remote communication. Known for organization, empathy, problem-solving, and the ability to manage multiple priorities while maintaining accuracy. Seeking a remote role in administrative support, customer support, case coordination, or data-focused work.

Morning Site Coordinator (Remote-Transferable Role) - Boys & Girls Club Metro South - Taunton, MA

(2025-01)

• Manage attendance records and daily reporting.
• Coordinate staff coverage and ensure compliance with ratios.
• Communicate with parents and staff through email and messaging platforms.

Housing Specialist - Taunton Family Center - Taunton, MA

(2022-01 - 2023-12)

• Assisted families with applications, housing searches, and resource navigation.
• Conducted intakes, interviews, and documentation for housing authorities.
• Provided bilingual support for Spanish-speaking clients, including translation and appointment coordination.
• Maintained confidential records and submitted time-sensitive paperwork.

Personal Care Attendant - Tempus Unlimited

(2023-01 - 2025-12)

• Managed scheduling, transportation, and appointment coordination for clients.
• Completed documentation and communicated updates to families and providers.

Paraprofessional / Co-Teacher - Waterford Street School - Gardner, MA

(2020-01 - 2021-12)

• Supported classroom operations, planning, and organization.
• Assisted with student learning, behavior support, and parent communication.

Extended Day Coordinator - Helen Mae Sauter - Gardner, MA

(2018-01 - 2021-12)

• Managed program operations, staff timesheets, and district paperwork.
• Processed parent payments and maintained accurate records.
• Planned weekly schedules and activities; resolved parent/student concerns.

After School Coordinator - House of Peace & Education - Gardner, MA

(2018-01 - 2019-12)

• Provided academic support, tutoring, and progress tracking.
• Maintained student records and communicated with families.

Bachelor of Arts - Interdisciplinary Studies (Psychology Focus) - University of Massachusetts Amherst (2024)

Associate of Science - Human Services - Mental Health Counseling - Mount Wachusett Community College (2022)