General Merchandise Assistant at SAINSBURY'S (2025-03 – Present)
- Coordinated display strategies for promotions and seasonal changes across Habitat brand, homeware, and entertainment products.
- Ensured smooth operations through effective stock management, data upkeep, and addressing customer inquiries.
- Developed action plans to execute merchandising projects.
- Reorganized sales floor to meet company demands.
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Trading Assistant at SAINSBURY'S (2023-09 – 2025-02)
As a Trading Assistant, I was responsible for providing exceptional customer service at both tills and self-checkout stations, ensuring a seamless and efficient checkout experience for customers. My role involved managing daily stock replenishment, which required maintaining optimal stock levels and organising shelves to ensure product availability and presentation. I collaborated with team members to ensure the shop floor was tidy and well-organised, facilitating a pleasant shopping environment.
I also assisted in handling customer inquiries and resolving any issues promptly, contributing to customer satisfaction and loyalty.
- Additionally, I supported promotional activities by setting up displays and ensuring promotional materials were accurately presented.
- My role required attention to detail, strong organisational skills, and the ability to multitask in a fast-paced retail environment.
- Improved customer satisfaction scores by 15% through enhanced service at tills and self-checkout stations.
- Successfully managed daily stock replenishment, reducing stockouts by 20%.
- Implemented a new system for organising shelves, increasing product visibility and sales by 10%.
- Trained new team members on customer service best practices and stock management techniques.
- Received 'Employee of the Month' award for outstanding performance and dedication.
- Contributed to a 25% increase in sales during promotional periods through effective display management.
Quality Auditor at AMAZON DEVELOPMENT CENTER (2020-08 – 2023-05)
- Successfully completed Making Great Hiring Decisions (MGHD) Training and actively participated in 15 interview loops as both an interviewer and observer.
- Played a pivotal role in the QPA (Quality Process Adherence) Training Team mentoring new hires on processes related to Selling Assistant and Brand Registry.
- Conducted training sessions for new hires on key skill sets.
- Contributed to multiple pilot programs, including: Global Andon Cord (GAC) Audits: Collaborated with a team of four associates to enhance the audit form and developed training materials for GAC audits, later added to the Knowledge Repository.
- Executive Selling Partner Relations (ESPR) Audits: Audited e-mails, calls, and chats specific to the India (IN) region.
- Initiated and led internal calibration meetings post-successful implementation of the GAC skill set to ensure consistent performance standards.
- Acted as a key member of the Appeals Resolver Group focusing on GAC and seller listing appeals.
- Identified and addressed process defects within Selling Assistant blurbs, improving operational efficiency.
- Contributed to the Audit Excellence Team (AET) Newsletter, supporting knowledge sharing and communication.
- Proactively identified and resolved issues in Standard Operating Procedures (SOPs), Help Pages, PWF Drafts.
- Contributed to the Normalization of Paragon Workflows and Tools Project by identifying seller-related information (e.g., contact details, email addresses, postal addresses) within associate tools.
- Streamlining workflows by eliminating repetitive steps in the Paragon process, improving efficiency and accuracy.
- Played a key role in a UPC Exemptions Project For India-based sellers, collaborating with a team of 20 members to address a backlog in Paragon.
- Successfully resolved over 70,000 contacts within three months, ensuring seamless seller support.
Selling Partner Support Associate at AMAZON DEVELOPMENT CENTER (2018-09 – 2020-08)
- Proactively identified and resolved issues in Standard Operating Procedures (SOPs) and Amazon Help Pages.
- Contributed to the Normalization of Paragon Workflows and Tools project by identifying seller-related information (e.g., contact details, email addresses, postal addresses) within associate tools.
- Streamlining workflows by eliminating repetitive steps in the Paragon process, improving efficiency and accuracy.
- Played a key role in a UPC (Universal Product Code) Exemptions Project for India-based sellers, collaborating with a team of 20 members to address a backlog in Workflow.
- Successfully resolved over 70,000 contacts within three months, ensuring seamless seller support.
