Liana Nikolajeva

Motivated General Assistant with a background in high volume hospitality and customer service. Quick learner with strong communication skills and good organisational abilities, able to manage multiple tasks efficiently during busy periods. I am friendly, reliable, and approachable, with experience assisting customers in person and over the phone, maintaining clean and organised workspaces, and supporting team members to ensure smooth daily operations.

I enjoy fast paced, customer facing environments and am always open to new experiences, bringing energy and a genuine attitude to any team I join.

Freelance Graphic Designer - IH8U4EVR

(2019-02)

Personal Brand & Client Work

• Communicated directly with clients to understand needs, timelines, and expectations
• Managed end to end projects including enquiries, design delivery, revisions, and final approvals
• Created visual assets (digital illustrations, branding, promotional graphics) tailored to client requirements
• Delivered multiple commissioned projects with 100% client satisfaction based on direct feedback
• Praised by clients for clear communication, reliability, and attention to detail
• Designed an album cover for a Lithuanian music artist, aligning visuals with brand identity and creative direction

Festival Steward & Event Staff - Small World Festival

(2025-08)

Event Staff

• Welcomed attendees at entry points, checked wristbands, and ensured a safe and organised admission process
• Provided clear directions and answered visitor questions to support a positive guest experience
• Maintained cleanliness of public facilities during peak periods
• Worked flexible shifts as part of a large team, adapting quickly to changing event needs

Sales Assistant - Superfish, Cheam - Cheam

(2021-09 - 2022-03)

Customer Sales Representative

• Prepared and packed takeaway orders efficiently during busy service periods
• Assisted customers with orders and enquiries in fast paced takeaway environment
• Maintained a clean, organised workspace in line with food hygiene standards
• Worked effectively under pressure while supporting team members during peak hours
• Supported opening and closing duties and stock replenishment to help the store run smoothly
• Consistently praised by customers and management for friendly, efficient service during high volume shifts
• Built strong rapport with regular customers, contributing to a welcoming store atmosphere
• Reliably handled fast paced order fulfilment with accuracy and speed pressure
• Maintained a strong record of punctuality and attendance throughout employement
• Balanced multiple orders at once without compronising accuracy, speed, or customer experience

Bachelor of Arts (BA) - Graphic Design - University For the Creative Arts, Epsom (2019-09 - 2023-05)

A Level - Art - Overton Grange School (2019-08)

A Level - Travel and Tourism - Overton Grange School (2019-08)