Donia Dick

A highly motivated, reliable and adaptable professional with a strong work ethic and a commitment to maintaining high standards of professionalism, safety and customer service. Possesses excellent observational and attention to detail skills, strong problem solving abilities, adaptable and able to remain calm under pressure. A strong team player with excellent communication and interpersonal skills, able to work collaboratively with colleagues while maintaining a professional and responsible approach, confident in the ability to contribute for the success of a company, team and organisation.

Team Host at FAST TRACK SECURITY / TEAM HOST NO1 Lounges

• Checked passengers boarding passes to verify eligibility and authorised access to the lounge.
• Conducted access – control checks in accordance with established procedures and security requirements.
• Maintained a high level of awareness and observation when monitoring passengers entering the lounge.
• Identified and verified relevant information accurately while maintaining attention to detail
• Work efficiently in a busy fast paced environment, particularly during periods of high passenger flow
• Demonstrated the ability to work quickly and accurately while maintaing high standards of customer service and security.
• Worked flexibly through team rotations across reception, bar service, floor operation and food services.
• Collaborated effectively with colleagues across different areas to maintain smooth, efficient day to day lounge operation.
• Managed competing priorities and remained calm, organised and customer focused under pressure.

Customer service agent at CHRONOPOST

• Enhanced customer satisfaction ratings by managing client enquires through to resolution
• Cultivated environment to encourage continual process improvements.
• Liaised between customer and internal departments to address and resolve customer service concerns.
• Worked with new hires to educated on various customer service task, product specifications and company protocols.
• Collaborated with staff members to enhance customer service experience and exceed client satisfactions and company protocols.
• Managed to solve problem of 100 customer per day
• Strategized in long term business needs and drove customer feedback for process improvements.
• Responded to customer requests with friendly knowledgeable service and support.
• Enhanved internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
• Led and supported customer staff to achieve objectives.

GCSE School certificate in English, French, Mathematics, Accounting, French literature and Art – Labourdonnais college