Donna Brown

Although my background has been in salon ownership, the role required many of the same skills as retail — customer service, sales, product recommendations, stock management, teamwork, and creating a positive customer experience. I'm very confident working with people and thrive in busy customer-facing environments.

Salon owner - Fringes - Worcestershire

(2019-07 - 2026-01)

Managed all aspects of daily salon operations in a fast paced environment.

• Built and maintained a loyal client base through excellent customer service.
• Led supported, and supervised staff, ensuring high standards of performance.
• Managed appointment scheduling, workload planning, and time efficiency.
• Delivered a range of professional services to a high standard.
• Resolved client queries and complaints professionally and effectively.
• Handled finances including pricing, cash management, and budgeting.
• Promoted the business through client relationships and repeat custom.

Sales Assistant - Arcadia - Worcestershire

(2017-11 - 2019-05)

• Delivered excellent customer service in a fast-paced fashion retail environment, building rapport and encouraging repeat business
• Provided styling advice and product recommendations to support customer needs and increase sales
• Processed transactions accurately using POS systems, handling cash, card, and refunds
• Maintained high visual merchandising standards in line with brand guidelines
• Supported stock control, including deliveries, replenishment, and stockroom organisation
• Contributed to team sales targets through effective upselling and cross-selling
• Handled customer queries and complaints professionally, ensuring positive outcomes

PTTLS - HOW College-Worcestershire

Certificate of higher education - Hairdressing - HOW college-Worcestershire