Donna M

Senior Retail / Operations Management role focused on driving KPI performance, leading high-performing teams, improving operational efficiency, and delivering strong customer experience through structured leadership and accountability.

Store Manager at Carter's (2021-11 – 2026-04)

• Managed daily store operations with full accountability for sales, staffing, and KPI performance
• Set clear expectations for team performance and ensured consistent execution of company standards
• Coached and motivated staff to achieve sales targets and deliver strong customer experience
• Led by example on the sales floor, reinforcing service excellence and operational discipline
• Monitored KPIs including sales performance, conversion, and productivity to drive results
• Conducted training and performance feedback sessions to improve team capability
• Ensured inventory accuracy and compliance with loss prevention standards

Store Manager at MM Food Market (2020-01 – 2021-11)

• Directed store operations including staffing, merchandising, and inventory control
• Motivated team members through daily direction, recognition, and performance tracking
• Ensured KPI targets were met through strong execution of promotions and store standards
• Maintained operational compliance and resolved customer and vendor issues efficiently

Retail Operations Manager at Toronto Barber and Beauty (2018-01 – 2020-06)

• Oversaw multiple operational functions including merchandising, inventory, and store performance
• Worked closely with leadership to improve sales performance and operational workflows
• Implemented tracking systems to monitor store-level performance and identify improvement areas
• Coordinated staff training and ensured consistent execution of promotional strategies

Assistant Category Manager at Beauty Systems Group Canada (2014-01 – 2017-12)

• Supported category performance through data analysis, reporting, and vendor coordination
• Assisted in driving sales growth through promotional planning and execution
• Collaborated with merchandising and store teams to improve product availability and execution
• Analyzed business reports to identify trends and performance opportunities

Assistant Replenishment Coordinator – Canada at Beauty Systems Group Canada (2005-01 – 2014-12)

• Managed inventory replenishment processes to ensure product availability across stores
• Coordinated with warehouse and store teams to resolve shipment and stock issues
• Conducted inventory audits and supported shrink reduction initiatives
• Maintained compliance with ordering, receiving, and inventory procedures

District Manager at Beauticians Beauty Supply (now Beauty Systems Group Canada) (2000-01 – 2005-12)

• Led multiple store locations with full responsibility for KPI performance and operational success
• Motivated store managers and teams through structured expectations and performance goals
• Developed leadership culture focused on accountability, customer service, and execution
• Drove sales growth through consistent coaching, merchandising standards, and promotions

Qualified Instructor Certificate – George Brown College