Lorraine Lobban

Retail senior sales

Ayr, South AyrshireMember since July 1, 2024

Personal hygiene assistantmoving and handlingActivities of Daily LivingMeal preparation: assisting patient during mealtimes. dealing with modified dietcompeting all food and fluid chartsCaring for wide range of patients: mature adults ( with disabilities or AWI) carExcellent communication skillsNumeracyAdministration stocktaking invoicing , stock orderingStock replenishmentSales knowledgeComputer skillsStaff managementPeople skillsDaily Cashcredit card and credit agreementsstock takingcustomer repairs and complaintsHand hygiene

About

In applying for this position firstly I am wishing to relocate to West or East Lothian stay at my daughter in East Lothian on the days I am working as , hoping to gain part time hours preferably at the weekends due to the distance until we are established In applying for this postion as an ex employee I worked withi Morrison Ayr for nine months on a small contract until I returned to work within Ayrshire and Arran hospital on permanent post until december 23 , Now looking to return to retail due to no longer wishing to work in the care industry ,feel as a hard workering individual with high standards that strived to deliver a professional service my experience and skills gained would be an ssset to work for a reputable store I believe in . In describing my experience gained in the retail industry I was previously employed for 23 years within Hourstons retail store ayr as a senior sajes assistant within the department worked within wide range of departments household furniture, large white goods and small electrical appliances, carpets, video and television,Ed Linen and fashion selling retail goods In sales my skills included dealing with Daily Cash, credit card and credit agreements, stock taking, stock replenishing, customer repairs and complaints.Whilst working part time with three young childeren returned to education gained qualifications at collage that enabled myself leave retail to progress to Glasgow university in adult nursing three-year degree in 2007. However, in not completing full three years left after two years gained ,HNC in adult nursing.

In continuing in the care industry-worked for Ayrshire and Arran various hospitals on the nurse bank.as healthcare worker,from nine years ( Later Relocated to Edinburgh worked for one year worked within teenage and adult ward )when I regrettably due to father in law terminal illness this is when I gained employment part time within Morrisons Ayr supermarket for 9 months working within checkout , deli and garden department )and restaurant during staff shortage) until 2016 left their employment due to reduced hours , returned to work on nurse bank and permanent post 23 hour post ,with Ayrshire and Arran as Health care support worker until December 2023 left the NHS to return to retail. In describing all valuable retail skills and care skills and experience gained as a hard working reliable nature person I can ensure any employer I am work confidently within a team to assure I bring all knowledge, experience and people skills gained, when deliver a professional service.

Experience

Retail senior sales - David Hourstons retail store - Ayr

(1985-04 - 2007-07)

In charge team of three staff
Increased customer satisfaction
Provided customers with detailed information about products
Experience dealing with credit and cash transactions
Resolved customer complaints and process issues with proactive problem-solving skills.
Assisted customers with product selection and sales, recommending items to increase transaction value.
Health and safety training
Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Replenished floor stock and processed deliveries promptly, maximising product availability for
Conducted stock checks, replenishment of stock fill-up shelves recording out-of-stock items to complete customer demand.

Bank health care assistant - Ayrshire and Arran

(2010-05 - 2023-12)

Vigilantly monitored changes in physical and mental health, reporting deterioration to nurse for urgent attention.
Assting patient that require support in everyday daily routine activities of living , such as washing and dressing, ensuring constant dignity safety and effective care.
Safely escorted patients during medical appointments and hospital visits.
Work closely with nurses to maintain high levels of communication.
Maintained confidentiality and compliance standards for optimised patient care
Ensured safe, secure living conditions for patients to , reduce risk and enhance quality of life.
Improved patient daily lives through compassionate conversation, empathetic care.

Health care support worker - Western General hospital. Lothian Teenage and adult cancer ward - Edinburgh, Lothian

(2014-06 - 2015-06)

Part time checkout assistant - Morrisons supermarket Ayr - Ayr

(2015-07 - 2016-04)

Bagged, boxed and wrapped goods with care to maintain quality and presentation.
Regularly clean and straighten work areas, ensuring stores stay tidy in line with company standards.
Processed cash,credit and debit transactions accurately and efficiently..
Assist customers to locate specific products while delivering exceptional professional service
conducting thorough stockroom checks,
Regularly checking stock to ensure products are in date
Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Answered questions about store policies and concerns politely and professionally, supporting positive customer experience.
Follow the “Challenge 25” scheme to ensure a all-alcohol product are sold to customers of the right age over 18 year old customers.
Ensure health and food safety regime are maintained
food hygiene training
Hand hygiene

Senior healthcare Clinical support worker - NHS Hospital Ayrshire and Arran - Ayr, South Ayrshire

(2016-09 - 2023-12)

Chart daily observations, mobility activity and eating percentages to aid continued client assessment.
Assisted in all aspects of personal care, retaining comfort and dignity.
Handled non-clinical duties including dressing, toileting and feeding patients.
Operated hoists, stand aid onto wheelchair assistive technology safely for patients with mobility
Maintained patient dignity throughout personal and intimate care..
Maintained high levels of client satisfaction by providing tailored, patient centred care that consistently meet individual needs.
Charted daily observations, mobility activity and eating percentages to aid continued client assessment.

Care assistant - Forbes residential nursing home

(2024-08 - 2025-03)