Donnel Macheka
Friendly and reliable Customer Assistant with strong communication and teamwork skills, committed to providing excellent customer service and creating a positive experience for every customer.
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About
Friendly and customer-focused professional with over 4 years of experience in fast-paced environments, delivering efficient service and supporting customer satisfaction. Skilled in communication, problem-solving, and handling enquiries with professionalism and empathy. Proven ability to work under pressure, meet targets, and maintain high service standards. A reliable team player committed to creating positive customer experiences.
Experience
Customer Service Assistant at Techno Geeks (2022-12 – 2026-02)
- Provided support in fulfilling customer orders accurately and efficiently, ensuring timely delivery
- Responded to order-related queries and worked with team members to resolve issues promptly
- Maintained high accuracy in picking and packing, reducing errors and improving customer satisfaction
- Assisted in handling returns and reporting damaged or incorrect items
- Communicated effectively with colleagues to ensure smooth operations and meet customer expectations
- Maintained a clean and organised workspace to support efficient service delivery
- Followed health and safety standards to ensure a safe environment for staff and goods
Education
BA in Aviation and Airport Management – University College of Birmingham (2026-02)
A Levels – First Class Academy (2022-11)
