Donnel Macheka

Friendly and customer-focused professional with over 4 years of experience in fast-paced environments, delivering efficient service and supporting customer satisfaction. Skilled in communication, problem-solving, and handling enquiries with professionalism and empathy. Proven ability to work under pressure, meet targets, and maintain high service standards. A reliable team player committed to creating positive customer experiences.

Customer Service Assistant at Techno Geeks (2022-12 – 2026-02)

• Provided support in fulfilling customer orders accurately and efficiently, ensuring timely delivery
• Responded to order-related queries and worked with team members to resolve issues promptly
• Maintained high accuracy in picking and packing, reducing errors and improving customer satisfaction
• Assisted in handling returns and reporting damaged or incorrect items
• Communicated effectively with colleagues to ensure smooth operations and meet customer expectations
• Maintained a clean and organised workspace to support efficient service delivery
• Followed health and safety standards to ensure a safe environment for staff and goods

BA in Aviation and Airport Management – University College of Birmingham (2026-02)

A Levels – First Class Academy (2022-11)