Dori Zelina

As a Head Housekeeper|PA with over a decade of interest, experience, and extensive knowledge of travel, hospitality, and bespoke tailored personalised services, I can provide a plethora of transferable skills to adapt as uniquely required by the role. Whether it’s responding to guest requests, creating schedules, administering budgets, mentoring staff or developing improvement plans, I can seamlessly manage any challenge. I consider myself efficient and multi-time-zone savvy since I have successfully supported several international clients throughout my career.

Overall, I am an honest, dedicated professional with a sense of humour who is highly organised, systematic, and methodical. Having worked in a variety of work environments, from fast-paced to formal, and I appreciated learning new things from each. I have an extensive international travel background working in various roles across the EMEA with the opportunity to adapt successfully to changing environments and vastly different cultures.

My passion for work allows me to easily take on a supremely flexible approach in terms of workload, working hours, last-minute requests, and projects. I have extensive experience with diary management and a strong grasp of the traditional Google and Microsoft Office programs like Excel and PowerPoint among other tools and resources that ultimately help me be better at whatever job I am handling. Being resourceful, imaginative, and unconventional, using every tool at my disposal to understand potential situations and my clients' needs, as well as to anticipate and overcome stumbling blocks before they occur.

I am also comfortable making my own decisions and those spur-of-the-moment calls at the right time, but I understand the limits of my power and find the right balance between the two.

What I have been commended for in the past is my great interpersonal skills as a collaborative colleague who takes a lead in directing, encouraging, and mentoring others. I have been deemed a good negotiator, with the skills and know-how to deal with vendors and service suppliers in a wide range of multicultural contexts. I am inquisitive by nature and enjoy engaging with people from all walks of life.

My colleagues and friends would say that I am calm and collected, and pragmatic in a crisis. I believe a smile gets you further in life than a frown, and I try to carry that through my working life.