Dr.Srujana Middepogu

Operations & Office Manager - Forest of Arden - Meriden, UK

(2024-07 - 2026-05)

People & Performance Infrastructure: Designed and rolled out standardized staff performance review loops, PDP frameworks, and manager resource guides to build team capability across cross-functional units.
Self-Serve Tooling & Process Automation: Leveraged Lean Six Sigma to streamline operational workflows, replacing repetitive manual interventions with centralized SOPs, digital toolkits, and automated CRM tracking.
Manager Development & Coaching: Coached mid-level supervisors on managing underperformance, setting clear expectations, and delivering objective feedback, reducing recurring escalated cases.
Data-Driven Org Health: Analyzed operational performance data and team feedback to identify systemic training gaps, building reusable resources that feed into the organization's digital knowledge hub.

International Ambassador - CRPS Warriors Foundation - UK / India

(2023-04)

Cross-Functional Stakeholder Partnership: Partnered directly with global leaders and department heads to align project goals, team structures, and performance benchmarks with strategic advocacy metrics.
Knowledge Repository & Resource Building: Built and maintained a centralized self-serve repository of frameworks, guidelines, and training toolkits, enabling international teams to execute autonomously without manual oversight.
Communication & Facilitation: Conducted structured discovery sessions and alignment workshops to resolve cross-cultural human dynamics and guide multi-disciplinary teams through organizational change.

Administrative & Service Coordinator - Coventry Students' Union - UK

(2023-08 - 2024-03)

B2B Service Coordination: Coordinated multi-departmental administrative operations, ensuring strict compliance with regulatory frameworks and organizational service standards.
Data Protection & Quality Control: Maintained rigorous data protection governance and account records, improving operational accuracy across service units.
Problem Solving & User Retention: Analyzed user feedback and operational data to resolve recurring service issues, driving continuous improvement in account satisfaction.

Junior Dentist - RIMS - India

(2020-12 - 2022-01)

Clinical Governance & Capability Management: Led a multidisciplinary team of clinicians, nurses, and administrative staff, establishing clear accountability standards, clinical pathways, and performance monitoring systems.
High-Stakes Case Resolution: Managed complex performance, capability, and compliance cases, ensuring all formal reviews were evidence-based, compliant with regulatory standards, and documented with complete rigor.
Staff Onboarding & L&D Infrastructure: Developed structured onboarding packages and clinical skill-development modules, creating a reusable learning layer that accelerated time-to-autonomy for new team members.

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