Dulcie Hillman

Highly organised and professional administrative assistant and receptionist with strong experience in customer service, front-of-house support, and office coordination. Skilled in managing enquiries, scheduling, documentation, reception duties, and day-to-day office operations. Known for excellent communication, attention to detail, and the ability to deliver a polished and efficient service in fast-paced environments.

Administration Support Assistant at KNTC Civil Engineering (2026-01 – Present)

Provide administrative support to Contract Coordinators and Project Managers across civil engineering projects.

• Carry out compliance checks on supporting evidence and documentation, ensuring information is accurate and complete.
• Manage professional email correspondence and handle telephone calls with colleagues, contractors, and external contacts.
• Create, update, and maintain Excel spreadsheets to organise project information and monitor administrative requirements.
• Assist with invoicing and ensure relevant information and documentation is accurate and up to date.
• Maintain organised project records and provide general administrative support to Contract Coordinators and Project Managers.
• Manage multiple tasks and deadlines while maintaining a high level of accuracy, organisation, and attention to detail.

Receptionist and Administrative Assistant at Royal Automobile Club – Simms Business Centre (2024-09 – 2026-01)

Deliver high-quality administrative, reception front-of-house support, ensuring a welcoming and professional experience for all visitors and colleagues.

• Manage meeting room and diary scheduling, coordinating bookings, room setups, and AV/tech requirements to support smooth day-to-day operations.
• Handle a busy reception desk by greeting guests, managing incoming calls and emails, directing enquiries, and maintaining clear communication across departments.
• Provide accurate administrative support including document production (printing, scanning, binding), data entry, filing, and record management.
• Maintain a well-organised office and business centre by monitoring supplies, preparing workspaces, and resolving minor equipment or technical issues promptly.
• Respond efficiently to enquiries in person, by phone, and via email, providing clear information and delivering a high standard of customer service.
• Collaborate closely with teams such as Events, IT, and Facilities to coordinate tasks, share information, and ensure seamless service delivery.
• Support event preparation, administrative projects, and day-to-day office tasks with strong organisation, attention to detail, and proactive problem-solving.
• Uphold health and safety procedures and maintain excellent standards of professionalism, presentation, and confidentiality.

Receptionist & Administrative Assistant at Angerstein Hotel (2022-01 – 2024-08)

Served as the first point of contact for visitors and callers, responding to enquiries via phone, email, and in person with courtesy and professionalism.

• Welcomed guests on arrival and managed reservations, check-ins, and check-outs efficiently to ensure a smooth and positive experience.
• Operated booking and reservation systems to manage appointments, update records, handle cancellations, and process special requests accurately.
• Provided clear and detailed information on services and facilities, converting enquiries into confirmed bookings.
• Processed payments and card transactions with strong attention to detail and adherence to financial procedures.
• Resolved enquiries, issues, and complaints promptly, maintaining a calm and professional approach that supported high satisfaction levels.
• Promoted additional services such as late check-outs and upgrades, contributing to increased revenue and enhanced guest experience.
• Managed reception stock, supplies, and deliveries, ensuring a tidy, organised, and welcoming front-of-house environment.

Front of House at Smiths of Smithfield

Delivered high-quality customer service in a busy, high-volume environment, greeting guests warmly and acting as a professional front-of-house presence.

• Managed a steady flow of guests at the reception point, seating customers, directing enquiries, and ensuring smooth service during peak times.
• Remained organised and calm under pressure, handling multiple tasks while maintaining a welcoming and efficient reception area.
• Contributed to a 15% increase in sales through effective communication and upselling of additional products and services.
• Awarded Employee of the Month for outstanding service, reliability, and teamwork.
• Processed payments accurately and resolved guest issues promptly, ensuring a positive and seamless customer experience.

GCSEs – Stationers Crown Woods Academy