Rachel Bryan
Office Administrator and Receptionist
About
Professional and personable Office Administrator and Receptionist with extensive experience in private healthcare and front-of-house operations. Skilled in reception management, appointment scheduling, patient administration, insurance verification, payment processing, diary management and administrative support. Experienced in supporting clinicians, senior management and finance teams while delivering excellent customer service.
Experience
Office Administrator / Receptionist - Complete Physio
(2026-06)
- Welcome patients and visitors as the first point of contact.
- Manage calls and enquiries from patients, staff and insurers.
- Schedule and maintain clinic diaries.
- Monitor administration inbox.
- Verify insurance details using TM3.
- Process payments and maintain records.
- Support practitioners, Directors, Practice Manager and Accounts Team.
- Assist with reporting, reconciliations and debt recovery.
- Manage clinic stock.
- Train and induct new staff.
Reception Manager / Administrator - City Foot Health / London Healthcare Clinics / Pro Performance Clinics
(2024-02 - 2026-06)
- Managed reception and front desk operations.
- Handled bookings, scheduling and enquiries.
- Processed payments, invoicing and administration.
- Delivered professional customer service.
Front of House Coordinator - Shine Salon, Stoke Newington - Stoke Newington
(2021-05 - 2023-11)
- Managed salon reception and bookings.
- Welcomed clients and ensured excellent customer experience.
- Handled calls, enquiries and payment processing.
Salon Apprentice - Percy & Reed, West & East London - West & East London
(2017-08 - 2020-10)
- Supported front-of-house operations.
- Assisted with appointments and client care.
- Maintained salon presentation standards.
Education
NVQ Level 2 - Hairdressing
NVQ Level 2 - Beauty Therapy
Level 2 - Children & Young People's Workforce
