Dylan Ramjeet

Organised and detail-oriented administrative professional with over eight years of experience providing administrative support, maintaining accurate records, processing documentation and delivering excellent customer service in fast-paced environments. Experienced using Microsoft Office, SharePoint, Excel and CRM systems to manage information, perform data entry and support daily business operations. A confident communicator with excellent organisational skills, strong attention to detail and a professional, empathetic approach.

Committed to maintaining confidentiality, supporting colleagues and delivering efficient administrative services.

Shift Leader at Bim's (2026-05 – Present)

• Deliver excellent customer service within a busy, fast-paced environment.
• Maintain accurate operational records and documentation.
• Support workflow coordination and daily business operations.
• Train colleagues on systems, procedures and customer service standards.
• Resolve customer enquiries professionally and efficiently.
• Ensure compliance with company procedures and operational standards.

Sales Coordinator at EMJ (2026-02 – 2026-03)

• Managed customer enquiries via telephone, email and internal systems.
• Maintained accurate customer records using SharePoint, Excel and CRM systems.
• Processed documentation and updated customer information accurately.
• Coordinated communication between departments to support efficient service delivery.
• Produced reports, maintained confidential records and ensured data accuracy.
• Supported day-to-day administrative activities while maintaining confidentiality.

Shift Leader at McDonald's (2017-08 – 2026-02)

• Delivered excellent customer service in a high-volume environment.
• Resolved customer enquiries and complaints professionally.
• Supported daily operational activities and team coordination.
• Maintained accurate records and completed operational documentation.
• Prioritised multiple responsibilities while maintaining service quality.
• Guided colleagues to ensure company standards were consistently achieved.

Crew Trainer at McDonald's (2017-08 – 2026-02)

• Trained and supported new employees through structured onboarding.
• Maintained training records and operational documentation.
• Assisted customers with enquiries and issue resolution.
• Developed strong communication and interpersonal skills through daily customer interaction.
• Worked collaboratively to deliver high standards of customer service.
• Supported compliance with company procedures and operational standards.

BSc (Hons) in Cyber Security Management – Bournemouth University (2019-09 – 2023-05)