Dylan Wright

Workshop Controller and qualified technician within a main dealer, overseeing daily workshop operations

Talent

BiggleswadeMember since June 8, 2026

Automotive fault diagnosis and problem-solving11 years of experience within the automotive industryHealth and safety compliance when using power tools and workshop equipmentCustomer service and issue resolutionQuick learner with the ability to adapt to new systems and proceduresProactive approach to workload management and problem resolution

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About

Highly organised with strong communication skills and proven management experience. Seeking alternative full-time employment where leadership, technical expertise, and operational skills can be further developed while adding value to a professional team.

Experience

Workshop Controller at Gates Ford (2023-05 – Present)

Worked across two branches managing technicians and apprentices while pushing productivity in the workshop and the front of house office staff.
Oversee service advisors in their day to day tasks from booking customers in to helping deal with complaints.
Ordering parts and managing the diary alongside lead times.
Provide technical advice to customers, colleagues and apprentices.
Conducting final quality and safety checks on completed vehicle repairs to ensure work is completed correctly first time.
Managing HR-related matters for direct reports, including holiday approvals and disciplinary procedures.

Self Employed Mechanic at Total Headturners (2021-12 – 2023-05)

Worked as a self-employed technician within a classic car specialist garage, restoring American and classic vehicles
Collaborated with mechanics as part of a small, skilled team
Attended vehicle shows and events to promote the business and engage with customers
Supported the business owner with social media filming and promotional campaigns
Managed workload independently, demonstrating strong time management and efficiency

Head Mechanic at VW Campervan Coachworks (2021-08 – 2021-10)

Developed hands-on experience in classic vehicle restoration and repair techniques.
Completed stripdowns, rebuilds and general upkeep of classic campervans

Light Vehicle Maintenance Technician (Qualified Technician) at Gates Ford (2019-04 – 2021-08)

Level 3 Apprenticeship - Light Vehicle Maintenance Technician at Gates Ford (2014 – 2019-04)