Ebele Obianwu

A proactive M.Sc. graduate of Business with Business Analytics, specialized in leveraging data-driven insights to inform strategic decision-making to meet business needs. Proficient in conducting detailed business analysis, defining clients' requirement and collaborating with cross-functional teams to implement solutions that enhance efficiency and growth. Aiming to secure a position, with opportunities to work on challenging business projects across various industries.

Premium Hospitality Staff/ Customer Service Representative - Greycoat Lumleys - London, United Kingdom

(2023-02)

• Effectively communicate to understand customers' concerns and provide solutions to queries and escalations while maintaining a professional and empathetic approach.
• Receiving and processing incoming orders and ensuring customers' requests are met accurately in collaboration with 20 (or more) other team members.
• Conduct product demonstrations with clarity, professionalism, and attention to details based on customers' needs.
• Proactively address customer complaints, resolve issues promptly, implement measures to prevent recurrence, and enhance overall customer satisfaction.
• Effectively balancing multiple customer inquiries in a fast-paced environment of over 200 VIP guests to ensure clients' satisfaction.

Business Developer - Rockview Integrated Energy Solutions Limited

(2021-02 - 2022-07)

• Identified and capitalized on new opportunities for market entry. Recorded two new partnerships, three local and international conference exhibitions and local market adaptations, improving brand visibility and general business growth.
• Leveraged social media platforms to increase engagement with target audience and generated over 30% increased leads.
• Analyzed customer service metrics and feedbacks, identifying trends and implementing customer-centric innovations to optimize service delivery and enhance brand reputation.
• Collaborated with a team of four others, in coordinating staff training and development programs, keeping the team updated on new products, services, and regulatory changes to maintain compliance and service excellence.

Geology Intern - Waltersmith Petroman Oil Limited - Lagos, Nigeria

(2019-11 - 2020-12)

• Assisted senior geologists in the successful completion of projects by conducting research, interpreting geological data, identifying patterns to aid informed decision-making.
• Conducted well log analysis for geological formation extent, continuity, possible presence of hydrocarbon accumulation, documenting findings and presentations.
• Carried out siesmic data evalutaion to produce structural maps, identifying areas with crude deposits for potential mining.

Small Business Development Volunteer - Rockveiw Integrated Energy Solutions Limited - Lagos, Nigeria

(2017-08 - 2019-10)

• Researched and identified two potential funding sources for development projects.
• Developed strategies to promote public awareness of the organization's activities through scheduled and consistent content deliveries on social media.
• Maintained accurate records and documented client data in company databases.
• Drafted letters, emails, memos, presentations, as required by the organization's management team.
• Assisted in the implementation of approved development programs and collaborated with other volunteers on project-related tasks.

MSc - Business with Business Analytics - Northumbria University Newcastle (2022-09 - 2024-06)

Bachelor of Science - Geology - Federal University of Technology Owerri (2012-11 - 2017-08)