Ebony Taylor

Highly skilled professional with extensive experience in customer service excellence and team collaboration. Demonstrates exceptional organisational skills, effective communication, and resilience under pressure. Proficient in face-to-face interactions, inbound and outbound calls, and successful upselling techniques.

Adept at multitasking, data entry, and utilising Microsoft Excel, Word, and Outlook. Expertise in scheduling software and time management strategies ensures efficient task prioritisation. Committed to adapting to change and achieving career growth through continuous improvement.

Administrative Assistant at Access Repairs & Servicing (2026-02 – Present)

As an Administrative Assistant, I provide comprehensive administrative support to ensure the smooth day-to-day running of the business. My responsibilities include coordinating engineer schedules, maintaining excellent customer communication, and ensuring all bookings and records are managed accurately

• Manage staff and engineer rotas, organising schedules to maximise efficiency and ensure appointments are allocated effectively.
• Book LOLER examinations and service appointments, coordinating with customers and engineers to arrange suitable dates and times.
• Send booking confirmation emails to customers, providing appointment details and responding promptly to any queries or changes.
• Liaise with customers by email and telephone, delivering professional and friendly customer service while resolving enquiries.
• Maintain accurate booking records and update internal systems with appointment information.
• Prepare and update administrative reports to support business operations and management.
• Organise documentation and ensure customer records are accurate and up to date.
• Prioritise multiple tasks in a fast-paced environment while maintaining a high level of accuracy and attention to detail.

Sales assistant at Card Factory (2022-11 – 2025-05)

• Operated cash till and completed sales transactions accurately every shift.
• Carried out regular stock inspections across shop and storage areas.
• Maintained cleanliness and arranged shop interior for customer comfort.
• Checked stock delivery accuracy and matched items to receipts.
• Answered customer inquiries and service requests on shop floor and calls.
• Produced tailored balloon decorations for events and in-store promotions.
• Processed financial transactions accurately while following shop procedures.
• Advised customers on product selection to match specific needs.
• Utilised excellent communication skills to share detailed product information.
• Built strong relationships with regular customers to drive repeat business.
• Learnt about new products quickly and provided comprehensive guidance to customers.
• Offered personalised shopping advice to enhance customer experiences.
• Collaborated effectively with team members to meet sales targets.
• Delivered exceptional after-sales service to encourage repeat business.

BTEC Diploma: Art and Design Lv2 in Art and Design – Croydon College - Croydon (2021-01 – 2023-01)

BTEC Diploma: Art and Design Lv3 in Art and Design – Croydon College (2023-06)

GCSEs: English in English – Croydon College - Croydon (2022-09 – 2024-06)