Susan Lloyd

Dedicated and highly organised Administrative Assistant with experience in office administration, reception duties, and customer service. Adept at handling data entry, scheduling, document management, and front-desk operations while ensuring compliance with confidentiality and data protection standards. Known for excellent communication, multitasking, and problem-solving skills, with a proactive approach to supporting business operations.

Looking to contribute administrative and customer service expertise to a professional environment.

Volunteer - Volunteer lets chat hub - West Bromwich

(2026-05)

Office Admin Assistant - LA Metals

(2025-11 - 2026-02)

• Greeting customers at reception hatch, signing in,
• Inputting collection notes
• Inputting delivery notes onto system and printing them off
• Inputting sales invoices
• Filing, checking and changing stock sheets

Admin Assistant – Volunteer - British Heart Foundation - West Bromwich

(2025-03)

• Assisting with data entry, document organisation, and filing.
• Managing telephone and email correspondence, responding to inquiries professionally.
• Customer desk assistant, serving customers.
• Handling customer service queries and assisting visitors.
• Maintaining confidentiality and ensuring compliance with data protection regulations (GDPR).

Receptionist / Administrator - West Bromwich Patterns & Mouldings - West Bromwich

(1992 - 1999)

• Managed front desk operations, greeting visitors and handling inquiries.
• Handled correspondence, including typing letters, delivery notes, and invoices.
• Maintained sales and purchase ledgers, petty cash, and credit notes.
• Processed stock orders, inventory tracking, and appointment scheduling.
• Ordered and maintained office supplies.

Receptionist / Administrator - Besafe Protective Clothing

(1990 - 1992)

• Managed invoicing, customer orders, and phone call handling.
• Assisted in data entry, filing, and administrative support

Receptionist / Administrator - Lamdec Boards - West Bromwich

(1988 - 1990)

• Answered and directed phone calls professionally.
• Assisted with document filing, typing, post any other admin duties

Retail Assistant – Volunteer - Savers – Health & Beauty

(2019)

Library Assistant – Volunteer - Hill Top Library - West Bromwich

(2018)

Retail Assistant - Scope Charity Shop

(2017)

Library Assistant – Volunteer - Central Library

(2016)

Nursery Nurse - Tiny Tots Nursery

(2015 - 2016)

General Assistant - Nisa Holdings

(2005 - 2010)

Lunchtime Supervisor - Hargate Lane Primary School

(2000 - 2005)

Cleaner - Delta

(1999 - 2000)

Office Admin & Receptionist - YTS & Hill Top Motors

(1986 - 1988)

CPD online course - Medical Receptionist Training - Alison (2026)

BTEC - Level 1 in Business Administration; Level 2 Introduction to Business Administration - Skills Training UK Ltd (2020)

OCR RSA IT Level 1 - Business Administration; Database, Spreadsheets, Word Processing and Presentation Software - Sandwell College (2020)

Introduction to Early years level 2 - Sandwell College (2016)

Basic Retail Customer Service Course - Sandwell College (2014)

Level 2 Literacy; Level 1 & Entry level 3 Numeracy; Level 1 IT - Learn Direct (2014)

Food Hygiene & Handling NCFE - Sutton Coldfield College (2007)

CSE’s and City & Guilds - Industrial, Environmental and health & Social Care (sociology); French; English 2; English Literature 3; Level 2 Childcare and Development Cache; Human Biology; - Hill Top High School (1981 - 1986)