Eden Berry

I am a passionate and skilled bartender with nearly 5 years of experience who is looking for a new challenge in the hospitality industry. With profound knowledge in classic cocktails alongside built knowledge on a range of wines, I have developed a sufficient knowledge of bars and thrive in working in fast passed and dynamic environments. I excel in providing exceptional service to guests in all levels of service and thoroughly enjoy doing so.

With training built over the years, I am capable of weekly stock counting, delegating and overseeing bar operations during busy service, and completing large weekly orders of stock for all areas of the bar.

Head Bartender at The Ivy Collection (2026-01 – Present)

Internally promoted to head bartender from Bartender position (October 2024-January 2026).

• Full and complete knowledge of cocktails specifications, both classic, and Ivy made
• Sufficient knowledge on how to navigate the hospitality system - Comtrex
• Emailing the regional bar manager over menu queries, stock issues or general information
• Delegating tasks to other staff members, such as tickets on busy periods
• Creating my own cocktails tailored to fit into The Ivy menu
• Giving training to any new members of staff to Ivy standard
• Carrying out an accurate weekly stock count
• Currently in mid training for weekly recounts
• Competent barista skills, needed for busy afternoon tea periods
• Undertaking quick and calm conflict resolution if disputes arose between guests
• Building relationships with guests, including many regulars, to retain business and ensure a positive customer experience

Junior Bartender at Miller and Carter Steakhouse, The Marriott (2021-10 – 2024-10)

Non-continuous employment: October 2021 - June 2023, July 2024 - October 2024.

• Managing serving a full restaurant alongside a 100 seated bar area within the hotel
• Full and complete understanding of our wine list, alongside their steak pairings on the menu
• Ensuring guest satisfaction by completing orders in a timely manner and creating a welcome atmosphere
• Maintaining a clean and hygienic workstation throughout the duration of each shift
• Having full knowledge of the specifications of the cocktails on the menu, which changed every season

Customer Service Assistant at Europa Call Centre, Everyman Cinemas (2019-08 – 2021-09)

• Representing the assigned client - Everyman Cinema
• Learning how to effectively provide excellent customer service, and working to help fix any problem that was given to me by a guest
• Responding to all queries and complaints from guests with a welcoming composure and in a timely manner
• Being able to navigate computer systems to complete an exchange or refund of tickets
• Having full knowledge of all policies to allow to the correct and efficient handling of queries and complications that mat arise with any guests
• Tailoring emails to each distinct and unique case that may arise
• Met, and exceeded, quotes for the number of calls and emails answered to each shift

Bachelor in International Business Management (BSc) – University of Bristol (2021 – 2025)

International Business Management – Radboud University in Nijmegen (2021 – 2025)

A-Levels – Simon Langton Boys, Sixth Form (2019 – 2021)

GCSEs – Highworth School for Girls