Manager/Technician at IslandersWater Refilling Station (2022-01 – Present)
Islanders is one of the high-quality providers of purified water in Pinamalayan.
- Direct the development, management, and operation of the facilities and personnel engaged in the functional area of water operations.
- Develop operations strategies and directly manage the field operations of production for water operations. Implement best operation practices to promote continuous improvement, innovation, and excellent customer service.
- Ensure that operational integrity is maintained, including regulatory compliance in the facility.
- Oversee the direction and action plans provided for the team in the execution of customer service activities that are met and ensure closure of customer complaints.
- Provide strategic and operational input to annual business plans, control budgets for responsible areas, and ensure that operational and financial targets are met or exceeded
- Communicate a shared vision, energize and empower staff, and champion diversity.
Supervisor Official Technical Support Staff (National Election) at Department of Education (2025-01)
- Provide technical support for election operations.
- Assist with troubleshooting election related equipment.
- Collaborate with Election Officers to ensure seamless technical operations on election day.
Transmission Support Technician at Ventureslink (2022-01)
Ventureslink Management Solutions Inc. specializes and are very strong in delivering manpower support for our clients who operate all over the country.
- Provide technical assistance during the elections. Maintain network connectivity to make sure that the data is transmitted.
- DSL, VGAN, VSAT setup, installation, configuration, and troubleshooting. Standby Technical Support assistance.
Technical Support/Customer Service Specialist at Concentrix Corporation (2018-01 – 2022-01)
Concentrix Corporation is a leading global provider of customer experience solutions and technology, improving business performance.
- Provide daily support to users of various web hosting concerns including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
- Troubleshoot website issues related to WordPress and content management software, file and MySQL database management, DNS, SSL and Dedicated IP, and email. Become one of the best agents throughout my employment.
- Always on the top 10 best performers. Rockstar Customer Service and Technical Support Award
- Top Web Advisor Awards and got promoted to Web Advisor II
Technical Support at SPI Global (2015-01 – 2018-01)
SPI Global is a market leader in technology-driven solutions for the extraction, enrichment, and transformation of content assets.
- Handling customer technical support cases through phone, chat, and email submission Improve the company website with professional tips, and brief documents.
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Maintain client confidence by keeping their information confidential Preparing and documenting reference material for users and for future use by the company.
- Access the server via SSH to troubleshoot technical issues, check for error logs and install SSL Certificate.
- Creation of a shell account for account restoration that was already deleted.
- Access the server via FTP to download and upload files using FTP client like Filezilla.
- Domain Renewal, process of payment, and credit card update as requested by the customer. Perform administrative tasks assigned by management.
- Most Improved Customer Service/Technical Support.
- Top performer for the Web hosting Campaign. 100% reliability Above Average monthly metrics Achiever
Desktop Support Engineer at Phil-data Business Systems Inc. (2013-01 – 2015-01)
Phil-Data Business Systems, Inc., an IT Infrastructure Solutions Provider, has been serving our Customers since 1982. Having been in the industry for more than 30 years, Phil-Data came to be one of the most trusted names in the IT industry that offers integrated and efficient IT Infrastructure Solutions that enable businesses to cope, compete and achieve their business goals, in today's thriving Digital Economy.
- Identifies, investigates, and resolves users' problems with computer software and hardware.
- Fields support calls, chat, email, remote and/or other communication from users with inquiries regarding software and hardware issues, connectivity, printing, and similar concerns.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and procedures to solve problems. Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
- Maintains knowledge of technology innovations and trends.
- Nesting of Computer Account in Active Directory for software installation.
- Disable, Enable, and Deleting Accounts in Active Directory for updating records in CMDB Database.
- Install computer updates and software installation via PowerShell.
- Handle a ticketing system process to cater costumer's requests and concerns.
- Troubleshooting desktop, laptop, printer, and biometrics both software and hardware issues.
- Computer registering, data wiping, MDM configuration, and device retiring.
- Activation/Deactivation, patching of wall port, network troubleshooting (e.g. LAN degradation) and Monitoring of Network via NetMon(Network Monitoring Software).
- Compile knowledge base solutions to technical problems encountered.
- Performs other related duties as assigned. One of the best Desktop Support engineers. Perfect Attendance, 100% reliability. Consistent job performer.
Service Crew at Jollibee Corporation (2006-01 – 2007-01)
Jollibee - is the country's No. 1 restaurant for years. A Filipino chain of fast food restaurants owned by Jollibee Foods Corporation.
- Perform food production duties following standard operating procedures.
- Ensure operational excellence by adhering to the systems and standards of the store. Maintain a clean and organized workstation and ensure a clean guest area.
- Assist in the delivery and monitoring of quality products by checking product shelf-life, product temperature, equipment assembly, and temperature setting.
- Operate equipment following standard procedures, and assists in some preventive maintenance and repairs in the work area to ensure continuity and efficiency of use.
- Understand, follow, and practice adherence to company policies, workplace safety standards, First In-First Out (FIFO) stock rotation, and follows and promote Food Safety practices, cleanliness and sanitation, and good housekeeping practices.
- Report workplace problems and concerns (i.e. damaged or spoiled food items) to the supervisor on duty.
