Traptee Jaiswar

Customer-focused professional with 1 year of experience as a Customer Service Specialist supporting NatWest Bank customers through Teleperformance. Experienced in handling banking enquiries, online banking support, account services, payments and transfers, loans, savings accounts and credit cards. Strong communication, problem-solving and digital support skills, with experience working in fast-paced customer service environments.

Customer Service Specialist – NatWest Bank - Teleperformance - Glasgow

(2025-09)

• Handle customer calls and provide support for online banking and general banking enquiries.
• Assist customers with savings accounts, loans, credit cards and other banking products.
• Support payments and money transfers to customers' own and other accounts.
• Process customer requests for bank statements, cheque books and other banking services.
• Provide clear guidance on online banking processes and resolve customer issues.
• Escalate complex queries to relevant back-office teams when required.
• Handle sensitive customer and account information in accordance with company procedures.
• Deliver professional, empathetic and accurate customer service in a fast-paced contact-centre environment.

Volunteer Online Sales Assistant - Merry Go Round - Glasgow

(2025-03)

• Respond to customer enquiries and provide online customer support.
• Create and maintain product listings on eBay and Vinted.
• Assist customers with digital sales platforms and resolve order-related issues.
• Maintain accurate stock and product records.

Quality Assurance Intern - Unicode Technologies Pvt. Ltd.

(2023-09 - 2023-11)

• Documented software issues and supported issue resolution.
• Participated in team meetings and collaborated on digital projects.
• Communicated technical issues clearly to non-technical users.
• Developed strong documentation, testing and problem-solving skills.

College Lecturer – Chemistry - India - India

2.5 years

• Delivered lectures and practical sessions using clear and effective communication.
• Supported students from diverse backgrounds and adapted explanations to individual needs.
• Managed schedules, resources and educational activities.
• Developed strong organisational, teamwork and interpersonal skills.

SCQF Level 8 - AI & Data Science - Glasgow Clyde College (2025)

SCQF Level 7 - Software Development - Glasgow Clyde College (2024)

Certificate - Manual & Automation Testing - Unicode Technologies Pvt. Ltd. (2023)

Master's Degree - Chemistry - DAVV University (2007)