HEAD BARISTA - THE FARMERS MISTRESS - London
(2024-10 - 2025-07)
- Accommodated customer preferences, resulting in increased satisfaction ratings.
- Adhered strictly to health and safety regulations whilst performing tasks, maintaining safe work environment at all times.
- Supervised daily café operations, resulting in seamless workflow and enhanced productivity.
- Streamlined operations to ensure cleanliness and organisation of bar area.
- Implemented new procedures for quicker order processing times.
- Ensured consistency in coffee quality with meticulous attention to detail.
- Exhibited comprehensive knowledge of coffee varieties for informed customer service.
- Coordinated team schedules, ensuring optimal staff allocation during busy periods.
- Collaborated closely with management on promotional strategies boosting café visibility within local community.
- Pioneered creative latte art designs, enhancing overall presentation and aesthetic appeal of products served.
- Championed high hygiene standards within café environment, promoting healthy workplace.
- Troubleshot equipment issues promptly to minimise downtime in service delivery.
- Spearheaded staff training for improved espresso machine performance.
- Managed inventory control to avoid stock shortages during peak hours.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Monitored personal and team performance, assessing quality of work, encouraging professional development and reporting insights to upper management.
- Extracted maximum flavour from each coffee bean through expert use of manual espresso machine and grinders.
- Led team to execute high volume of customer orders during peak times whilst maintaining orderly counter area, balanced till and outstanding customer service.
HEAD BARISTA - MY OLD DUTCH - London
(2019-07 - 2024-09)
- Implemented new procedures for quicker order processing times.
- Coordinated team schedules, ensuring optimal staff allocation during busy periods.
- Supervised daily café operations, resulting in seamless workflow and enhanced productivity.
- Spearheaded staff training for improved espresso machine performance.
- Championed high hygiene standards within café environment, promoting healthy workplace.
- Collaborated closely with management on promotional strategies boosting café visibility within local community.
- Extracted maximum flavour from each coffee bean through expert use of manual espresso machine and grinders.
- Exhibited comprehensive knowledge of coffee varieties for informed customer service.
- Pioneered creative latte art designs, enhancing overall presentation and aesthetic appeal of products served.
- Established effective communication channels between staff members fostering teamwork and collaboration.
BARISTA - MY OLD DUTCH - London, UK
(2018-02 - 2019-07)
- Prepare and serve a wide range of coffee beverages, ensuring consistent quality and presentation
- Maintain cleanliness and organization of the coffee bar area, including regular equipment cleaning and restocking of supplies
- Training barista Including: Smoothies, Milkshakes, Coffee specials
- Highly trained on coffee and 5 stars reviews by Area Manager
- Greeted and seated guest, providing menus and answering any preliminary question
- Took orders accurately and promptly ensuring specific customer request were communicated to the kitchen staff
- Checked on customers regularly to ensure satisfaction and promptly addressed any concern or issues
- Highly skilled and customer-focused barista with 5 years of experience in fast paced restaurant
- Committed to delivering exceptional coffee experiences through expert brewing techniques, meticulous attention to detail, and a warm, engaging demeanour
- Adept at providing personalized recommendations, ensuring customer satisfaction, and maintaining a clean and organized work environment
- Strong multitasking abilities and a passion for delivering high-quality beverages to enhance each customer's day
RETAIL ASSISTANT - SUPERDRUG - London
(2017-11 - 2018-02)
- Consistently met personal sales goals whilst providing excellent customer service.
- Offered personalised service to each shopper, driving repeat business.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Promoted seasonal items or discounts effectively stimulating increased revenue.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Assisted customers with product selection, leading to improved customer satisfaction.
RETAIL ASSISTANT - HONDOS CENTER - Athens, Greece
(2016-02 - 2017-10)
- Delivered excellent customer service by answering queries and providing product information.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Boosted sales through suggestive selling techniques.
- Assisted in stock replenishment to maintain store appearance.
- Ensured visual merchandising standards with regular display updates.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Helped in the setup of special events and promotional activities within the store.
