Ehsan Mirzajani

Customer-focused and adaptable professional with experience in retail, customer service, and fast-paced team environments. Skilled in communicating with customers, handling busy environments, and delivering positive shopping experiences through a friendly and approachable attitude. Experienced working collaboratively within teams while staying organised, reliable, and calm under pressure.

Passionate about modern retail, customer experience, and contributing to energetic store environments where teamwork and customer satisfaction are a priority.

Specialist at Apple (2024-08 – 2025-02)

• Delivered personalised customer experiences by identifying customer needs and recommending suitable Apple products and services.
• Supported customers with product discovery, setup guidance, trade-ins, and AppleCare solutions in a fast-paced retail environment.
• Maintained strong customer feedback while contributing to team goals and daily store operations.
• Collaborated closely with team members across multiple areas of the store to ensure smooth customer support.

Till Operator / Customer Service at Liverpool Football Club (2024-03 – 2024-08)

• Handled high volumes of customer transactions accurately in busy match-day environments.
• Delivered friendly and efficient customer service while working under pressure during large events and peak periods.
• Assisted customers with purchases, enquiries, and payment support while maintaining professionalism and attention to detail.
• Worked collaboratively with team members to maintain smooth operations and queue management.

Digital Marketing Intern at Liverpool John Moores University (2024-10 – Present)

• Supported social media and digital campaigns across Instagram, Facebook, TikTok, and university platforms.
• Created digital content using Canva, Adobe Premiere Pro, and Photoshop to support communication and engagement.
• Assisted with website updates, accessibility reviews, and digital communication activities. Collaborated with internal teams and external partners to support campaign delivery and audience engagement.

Social Media Support at Age UK Enfield / Mary Seacole House (2018 – 2024)

Managed social media content, influencer collaborations, and TikTok content creation to support engagement, fundraising, and brand visibility initiatives.

MSc in Digital Marketing – Liverpool John Moores University

BA in Business Management – Sadra University