Eileen Bailey
Customer Success, Key account Manager
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About
Dynamic Customer Success and key account Manager with over 7 years of experience in operations, customer relations, sales and key account coortination. Proven track record of enhancing workflows and achieving sales targets while ensuring high levels of customer satisfaction. Skilled in facilitating effective communication across departments and resolving complex issues, particularly in fast-paced environments.
Eager to leverage customer-centric approach and multilingual capabilities to drive success at a high-growth Retail Media AdTech SaaS company.
Experience
Key Account, Operations and Field Operations Coordinator - CAPS Group Ltd. - Remote, United Kingdom
(2023-11)
- Oversaw and refine organisational processes to enhance workflow efficiency.
- Orchestrated logistics related to procurement and distribution activities.
- Delivered comprehensive administrative support across multiple departments.
- Facilitated project planning and execution, meticulously tracking timelines and managing documentation.
- Cultivated effective communication channels between departments.
Credit Controller - Infor - Robert Walters - Solihull, United Kingdom
(2017-10 - 2021-06)
- Spearheaded the debt collection process for invoiced customers.
- Compiled and presented weekly summary arrears reports.
- Resolved invoicing discrepancies and addressed issues related to non-payment.
Implementation/Enablement Specialist - Concentrix (ADOBE Client) - Remote, United Kingdom
(2021-07 - 2023-10)
- Assisted inside sales teams with pre-and post-sales demonstrations.
- Ensured customer satisfaction and comprehensive understanding of the e-Sign tool.
- Achieved sales targets while managing the complete sales cycle.
- Provided technical and customer support following the sales process.
Duty Manager - Dunsley Hall Hotel - Stourbridge, United Kingdom
(2017-04 - 2017-10)
- Directed staff and established team objectives.
- Managed the hotel's social media marketing strategy.
- Coordinated event planning and supervised staff recruitment.
Search Engine Optimizer & Paid Per Click specialist - Google - Republic of Ireland Dublin
(2012-12 - 2013-06)
- Engineered campaigns and ad groups for large enterprises using AdWords.
- Optimised advertisements for improved positioning and visibility.
Customer Service Specialist - InterContinental Hotels Group - Brierley Hill, United Kingdom
(2013-08 - 2017-04)
- Delivered industry-leading loyalty programme and service recovery solutions.
- Adhered to confidentiality and data protection guidelines.
- Managed inbound and outbound calls, providing exceptional support to guests.
Technical Support Analyst - Hewlett Packard - Lixlip, Republic of Ireland
(2012-08 - 2012-12)
- Delivered technical support utilising the HP ticketing system.
- Diagnosed and resolved software and PC issues for clients.
Interpreter - Self Employed - Nationwide, UK
(2011-04 - 2012-07)
- Provided professional interpreting services in German, Turkish, and Armenian.
- Collaborated with NHS, Social Security, Courts, and Tribunals.
Manager - Restaurant and Club - Gütersloh, Germany
(2001-12 - 2008-01)
- Managed restaurant/bar operations and organised events.
- Directed customer service initiatives and staff management.
Education
Level 3 - Counseling Skills - Halesowen college, United Kingdom (2011-03 - 2012-06)
NVQ Level 2 - Business Administration - Open University (2008-05 - 2008-09)
SEO PPC course - Google AdWords Online Marketing Account Optimizer SEO - Online Marketing (2012-06 - 2012-08)
