Ekta Kumari

Customer-focused airline professional with 3+ years of experience in reservations and customer service at SpiceJet. Experienced in handling high-volume passenger interactions, resolving complaints, and managing bookings efficiently. Strong communication and problem-solving skills with a proven ability to deliver excellent customer experience. Seeking opportunities in customer service, airline operations, or sales roles in Dubai.

Reservation Executive - SpiceJet - Delhi, India

(2022-05 - 2026-04)

• Managed 80–100+ customer interactions daily including bookings, cancellations, and inquiries
• Delivered accurate travel information in line with airline policies and procedures
• Resolved customer complaints efficiently, improving overall passenger satisfaction
• Coordinated with internal teams and ground staff for smooth travel operations
• Promoted additional services and offers, supporting revenue generation
• Maintained professionalism in high-pressure situations and tight timelines

Bachelor's Degree - University of Delhi