Pabon Chandra Das

Customer-focused professional with 3+ years of experience in banking and customer service. Strong communication skills, problem-solving ability, and experience in digital documentation. Adaptable, detail-oriented, and ready for customer service or administrative roles in the UK. Fully eligible to work in the UK.

Customer Service Representative - Uttara Bank Contact Centre - Dhaka, Bangladesh

(2025-11 - 2026-04)

• Provided customer support through high-volume inbound calls.
• Resolved customer issues and maintained service quality.
• Assisted clients with digital banking tools and account services.

Agent Field Officer - BRAC Bank – Agent Banking - Raipura Bazar, Narsingdi

(2023-12 - 2024-04)

• Delivered face-to-face banking support to customers.
• Assisted with account opening and secure transactions.
• Maintained accurate customer documentation.

Senior Financial Associate - Sonali Life Insurance Company Limited - Narsingdi

(2021-04 - 2023-10)

• Supported clients with insurance products and policy processes.
• Managed documentation, claims handling, and customer queries.
• Maintained long-term client relationships.

M.A. - Bengali - Narsingdi Govt. College (National University) (2022)

B.A. (Honours) - Bengali - Raipura Govt. College (National University) (2021)