Elaine Payne

PA whose vast experience includes over 20 years' within the Human Resources environment within the Financial Services Sector. Hardworking, diligent and used to undertaking work of a highly confidential nature. Has a flexible approach to work and remains calm under pressure. Whilst career has predominantly been within the Corporate Sector, additionally undertaken customer service duties and very much enjoy customer liaison and engaging with the public.

Career break - caring for elderly mother

(2018-07)

Commenced a career break with effect from July 2018 to care for elderly mother.

PA to the Group HR Director - ARGENTA HOLDINGS LIMITED

(2015-08 - 2018-07)

Providing full secretarial support, while working as part of a small team of 3.5 undertaking all aspects of Human Resources for an establishment of 190 staff globally.

• Drafting contracts of employment/monitoring signed return; and, on receipt, actioning all associated administrative tasks
• Drafting Non-Executive Director contract renewals
• Reconciliation and administration of both Australian and Singapore payrolls; monitoring Leave accruals and Leave Loadings
• Regular research of Fair Work Ombudsman website (Australia) to ensure legal compliance is met
• Regular research of Ministry of Manpower website (Singapore) to ensure legal compliance is met
• Undertake HR Inductions for new entrants
• Diary management
• Preparing meeting papers and agendas
• Processing Group HR Director's monthly expenses
• Processing Consultants' invoices
• Updating Cascade HR system
• Reception duties when required
• Proof-reading
• Regular monitoring of the Willis Towers Watson database to prepare benchmarking salary data
• Administration and drafting of annual salary review and annual bonus letters
• Schedule monthly pensions meetings with the Independent Pensions Adviser, as required
• Preparation of recruitment files, including Recruitment Authorisation forms, Job Descriptions, CV's and long/short lists
• Recruitment administration
• Act as point of contact for work experience candidates/schools. Co-ordinate training programmes and processing candidates' expenses on completion
• Maintenance and updating of Group structure charts

PA to the Head and Deputy Head of Talent; the Head of Research, Analytics & Reward; and the HR Customer Services Manager - BANK OF ENGLAND

(2008-07 - 2015-07)

Human Resources department

• Extensive complex diary management
• Preparing meeting papers and agendas, shredding all confidential waste
• Booking travel and processing associated expense claims
• Inbox management
• Registering and escorting external visitors from Front Hall Reception to designated meeting area
• Booking catering
• Monthly Gift & Hospitality Returns
• Monthly Barclaycard administration
• Maintain pool of Oyster Cards for HR and monthly reconciliation
• Raising Purchase Orders
• Ordering stationery for the Division
• Proof-reading lengthy documents
• Co-ordinating office moves
• Maintain and update HR Emergency Contact Card
• HR inductions for new joiners
• Cover for HR Executive Director's PA
• Maintaining Heads' Message Sheets; Lunch Lists; external contacts spreadsheet
• Maintain team Leave Chart and circulating schedules accordingly
• Reconciliation of Radio Taxi/Addison Lee invoices
• Accessing HR Connect system and extracting job applications/CV's

Administrator/Secretary to the Senior Manager, Business Continuity Division - BANK OF ENGLAND

(2008-07 - 2015-07)

• Maintain the Bank of England High Level BC Crisis Management Plan
• Maintain the Bank of England Business Continuity Cascade for Directors and Alternates
• Maintain the Crisis Management Team List of Nominated Deputies, ensuring all updates are reflected on the High Level Plan
• Log all Local Area BC Plans, filing copies at all Disaster Recovery sites
• Maintain spreadsheet listing staff with access to restricted areas of the Bank; eg vaults and bullion yard; authorising/de-authorising access accordingly
• Maintain list of staff Authorised to Invoke use of the Bank's MPV's, circulating to Security/Chauffeurs
• Act as Site Manager at the Bank's Disaster Recovery Sites, undertaking regular inspections of the sites and facilities, ensuring they are fit for purpose
• Maintain the Site Visit rota, ensuring all staff undertake regular familiarisation visits of the Disaster Recovery sites
• Maintain Change Management System; monitoring actions and prompting responses until all actions are dealt with
• Update Bank's intranet system
• Ensure all the BC team's emergency Grab Pack documents are up-to-date
• Co-ordinate regular Core & Crisis Walkthrough Exercises
• Co-ordinate the CMBCG (Crisis Management Business Continuity Group) Annual Conference, with representation from all Financial Services organisations
• Participate in the Authorities (BoE, HMT and FCA) Annual Crisis Management Exercise
• Publish the monthly BC Newsletter
• PA/Secretary duties to the Senior Business Continuity Manager
• Administrator for the Bank's ANT (Automated Notification Tool)
• Ensuring all the above actions are recorded in the Bank's ERM (Electronic Records Management) system for compliance purposes

Sole trader/Family business - T & E HAULAGE LIMITED

Attended college and qualified for an RSA CPC (Certificate of Professional Competence) in Road Haulage. Drafted business case to Bank and established sole trader haulage co with family member.

• Reconciliation of invoices, ensuring all credits received/ invoices paid
• Maintained maintenance records/ tachographs
• Ensured all vehicle excise duties current eg Road Fund Licence/Operators Licence
• Quarterly submission of VAT Returns to HMC
• Six monthly reporting to Accountant
• Annual reporting to Companies House

Principal Secretary to the Head of Human Resources City Regional Office - NATIONAL WESTMINSTER BANK PLC - 2 Broadgate, City of London

Delighted to have attained Principal Secretary status early in career, working for the Head of HR, City of London Region.

• Scheduling meetings
• Audio typing of file notes of interviews
• Co-ordinating Panel interviews for Managerial Appointments
• Assisted in extensive redundancy programme, accompanying staff to interviews and exercising discretion at all times
• Staff Appraisals
• Drafting all recruitment letters