Clinical Receptionist - Living Care
(2019-11 - 2022-03)
- I am responsible for booking patient appointments and managing the various clinic schedules ensuring everyone is thought of and accommodated.
- I have to communicate with patients regarding a variety of matters, some can be more sensitive than others, this has taught me how to tailor my approach to each situation ensuring I am empathetic and also actively listening to offer support and be someone they felt comfortable speaking with. Thinking quickly on my feet to adapt to if the conversation changed.
- Ensure medical documents and reports are sent to the correct location in a timely manner.
- We deal with a lot of sports teams so I have to always maintain a level of exclusivity and privacy at all times.
- I am part of a small team however we are all based at different locations, this has taught me the importance of communication and how to maintain a strong work relationship virtually.
Clinical Receptionist - Living Care
(2026-04)
- I am responsible for booking patient appointments and managing the various clinic schedules ensuring everyone is thought of and accommodated.
- I have to communicate with patients regarding a variety of matters, some can be more sensitive than others, this has taught me how to tailor my approach to each situation ensuring I am empathetic and also actively listening to offer support and be someone they felt comfortable speaking with. Thinking quickly on my feet to adapt to if the conversation changed.
- Ensure medical documents and reports are sent to the correct location in a timely manner.
- We deal with a lot of sports teams so I have to always maintain a level of exclusivity and privacy at all times.
- I am part of a small team however we are all based at different locations, this has taught me the importance of communication and how to maintain a strong work relationship virtually.
Cabin Crew - British Airways
(2022-03 - 2026-03)
- I provide a personalised service, ensuring I use the passenger's names during service and also engaging in conversations with them to create a service and experience they will remember.
- It is a very fast paced environment; I have to adapt to help different areas on board. For example going from working in business class with my allocated passengers to then going into economy and working closely with colleagues on a completely different service.
- I work in different cabins each flight to provide the inflight service, I always provide exceptional customer service no matter which cabin i am in.
- I have massively developed my problem solving skills within this role. I always try to find a solution to anything which may arise and if I am unsure of the best way to deal with it I utilise my colleagues' knowledge.
- As cabin crew I am responsible for a number of safety tasks including the pre flight checks of safety equipment and also the monitoring of the cabin during the flight.
- I have to be vigilant and alert at all times with the passengers' needs and safety at the forefront of my mind.
- I am first aid trained and know how to deal with multiple medical situations.
- Punctuality is key in this role and on time is late so I'm always aware of my daily schedule and the breakdown of times ensuring I always plan ahead of my commute to make sure I am on schedule.
Client Administrator - Plexus Law
(2018-12 - 2019-11)
- I communicated with external clients over the phone and via email allowing me to develop conversational skills within a professional environment.
- Worked through my daily tasks utilising my time management skills to ensure all deadlines were met and the task list was completed daily.
- My organisational skills were developed as I often planned for my day ahead, ensuring I knew the deadlines and prioritising certain tasks in line with this to meet them.
Front of house server - Farndales
(2018-04 - 2018-06)
- I was responsible for preparing and serving the customers food orders.
- Each shift I carried out the deep cleaning on all the cooking appliances and utensils. I also had to clean the entire shop floor and back before closing.
- I was responsible for stock taking and restocking the products on the shop floor, ensuring we had everything we needed to hand at all times.
- I had to be knowledgeable on all job roles to be able to quickly adapt to each to support my colleagues.
- I was also responsible for taking the customers payments and cashing up at close.
Front of house server - Farndales
(2018-11 - 2019-08)
- I was responsible for preparing and serving the customers food orders.
- Each shift I carried out the deep cleaning on all the cooking appliances and utensils. I also had to clean the entire shop floor and back before closing.
- I was responsible for stock taking and restocking the products on the shop floor, ensuring we had everything we needed to hand at all times.
- I had to be knowledgeable on all job roles to be able to quickly adapt to each to support my colleagues.
- I was also responsible for taking the customers payments and cashing up at close.
Cashier - Karvarnis
(2015-01 - 2018-02)
- I built a rapport with the regular customers and always ensured I acknowledged them personally.
- Here I experienced a lot of solo working which enabled me to understand the importance of organising and prioritising tasks.
- I learnt the importance of teamwork, on the busy weekend shifts we all had to work and pull together to ensure everything ran seamlessly and we could keep up with the high demand. Whilst maintaining a positive attitude to help the team morale.
- I gained extensive health and hygiene knowledge from this job as we worked closely with food preparation and I was responsible for washing the utensils during and after my shift and also keeping the shop clean and tidy throughout.
- I had the responsibility of training new joiners.
Administrator - AJ Recruitment
(2018-01 - 2018-06)
- Involvement in the company's social media, creating Instagram posts using Canva.
- Stock taking of the office supplies.
- Extensive IT work.
Waitress - Yorkshire Sweet Cafe
(2015-06 - 2017-08)
- I assisted with the preparation of the food and hot drinks.
- I was responsible for greeting all the customers and seating them, taking their orders and serving their food. Always being available to help with anything they may have needed.
- Cleared tables and ensured a general cleanliness of the area throughout my shift.
- I ensured I was knowledgeable of the menu offering my recommendations to customers and was able to answer any questions they may have had.
- Here I massively developed my interpersonal skills as I learnt the importance of being able to engage with customers to make their experience memorable.
