Elena Matei

Well-organized, self-motivated, and meticulous professional with strong organizational skills and a practical, hands-on approach. Energetic, sociable, and adaptable to high-pressure environments, excelling both independently and in teams. With over ten years of experience in delivering exceptional service across various event venues.

Skilled in coordinating food and beverage services and managing stock efficiently while ensuring compliance with health and safety regulations. Eager to bring a strong commitment to quality and a proactive approach to meet the needs of potential employers, ensuring memorable experiences for guests.

Hospitality Assistant at Houston and Hawkes (2023-04 – 2025-07)

• Deliver exceptional service to clients in meeting rooms and event spaces.
• Coordinate food & beverage services during events.
• Ensure cleanliness, uphold safety standards, and comply with regulations.
• Manage stock levels, place orders, and maintain inventory efficiently.
• Assist with bar duties and adeptly resolve customer inquiries.
• Participate in staff meetings to evaluate operational goals.

Hospitality Assistant at MCSA Café Holdings Ltd, Lantana Fitzrovia (2021-09 – 2022-12)

• Delivered high-standard hospitality services during meetings and events.
• Ensured room readiness in compliance with Health & Safety regulations.
• Supported bar operations, effectively managed stock levels, and coordinated staff activities.
• Provided outstanding customer service.

Hospitality Supervisor at University of Roehampton, Elior UK (2019-11 – 2021-08)

• Managed and monitored hospitality teams' performance closely.
• Oversaw event setups, ensuring timely delivery of all services.
• Coordinated with various departments to maintain compliance with health standards.
• Handled stock control processes and efficiently addressed customer service inquiries.
• Supervised hospitality services for conferences, weddings, and other events.

Catering Assistant at Rocky Mountain Spring Lodge (2019-04 – 2019-10)

• Provided food and beverage services for guests in a professional and courteous manner.
• Supported the kitchen team while ensuring exceptional customer interactions.
• Contributed to event preparation while upholding high standards of customer service.

Hospitality Assistant at University of Roehampton, Elior UK (2018-01 – 2019-03)

• Delivered food and beverage services for events.
• Ensured event setup, cleanliness, and compliance with policies.
• Managed stock replenishment and customer queries.

Financial Coordinator (Maternity Cover Leave) at University of Roehampton, Compass Group UK (2017-07 – 2017-12)

• Managed financial data using Nexus system.
• Processed payroll, purchases, and financial reports.
• Diligently handled day-to-day, week-end, and month-end financial closures.

Shop Supervisor at University of Roehampton, Compass Group UK (2016-09 – 2017-06)

• Supervised daily shop operations while ensuring compliance with brand standards.
• Managed stock orders and maintained inventory control, executing cashing up procedures effectively.
• Fostered a welcoming environment and consistently delivered excellent service.

Barista at Middlesex University & University of Goldsmiths, Compass Group UK (2014-01 – 2016-08)

• Provided professional barista services with meticulous attention to detail.
• Maintained hygiene standards.
• Managing stock inventory efficiently.
• Oversaw daily operations, including opening, closing and cashing up procedures.

Back-Office Operator (2010-06 – 2013-12)

• Operated specialised accounting systems (AS400, Navision, CFMS) with proficiency.
• Processed financial data and vehicle system information promptly.

Higher National Diploma (HND) in Computing

Degree in Philology: French & Spanish

A-Level Equivalent in Philology: French – Romanian