Elena Rata

Adaptable and enthusiastic with a commitment of high standards of work. A sound communicator with the ability to interact at all levels. Multi-skilled and self- motivated, reliable and hard working with a dedication for management in hospitality, tourism and customer service, works successfully with team colleagues and the public. Using initiative and experience to develop effective solutions to problems with an active approach to work and getting things done efficiently & unsupervised.

Experience

11/2023- 09/2024 temporary contract

Resourcer at Quest Employment Luton branch- part time day hours

Job responsibilities

• Conducting initial phone or video interviews to assess the suitability of the applicants for a job.
• Supporting the team with recruitment based on face to face and telephone interviews.
• Using CRM recruitment system to complete registration of candidates, check their right to work, upload documentation necessary.
•  Doing weekly sales calls and meetings to increase the number of clients for the business.
• Supporting the team with payment queries: P45 and holidays

Job title: International Relations Specialist working for my limited company SC Elenita Anastasia SRL, Romania 

Due to my father’s health deteriorating I lived back home temporary for a year to look after him.

Job responsibilities

• Helping small local businesses and Amazon Romania in dealing with customers from abroad by using my English asset and knowledge 

• Assisting with developing facts, assumptions, and limitations in order to frame the situation through the development of a multi-perspective understanding
• Resolving problems and maintaining an ongoing professional relationship with internal and external customers
•  

Job responsibilities

• Helping the facility's executives and managers, as well as ensuring the facility is following all rules and policies correctly
•  Being available to find solutions for residents & assisting with their needs, complaints and solve their administrative requirements 
• Leasing with contractors and suppliers in resolving the facilities breakdowns in the 97 private apartments, swimming pool and leisure complex, lifts and garden.
• Providing support and assistance to management in budgets, expenses, billing and coordinating daily activities on the property

Job responsibilities

• Contacting Uk and Europe vendors with regard to Brexit documentation for export to ensure they meet the main requirements
• Supporting accounts department in registration of invoices in database and invoice queries
• Coordinating office activities and operations to secure efficiency and compliance with company policies

Job title: Compliance Coordinator

Job responsibilities

• Managing the centres CAFM and Dome system for all planned and reactive tasks, resource allocation and close-down of tasks including supervising a team of 4 people
• Assigning and managing tasks to centres sub-contractors in line with agreed SLA’s ensuring before any contractor comes to site, they are registered on the Contractor Tracker system and have submitted a valid permit for access with adequate insurance coverage and other prerequisites as required. E.g. checking RAMs paperwork 

• Supporting the centre health and safety and fire personnel with correspondence, reporting and data input by working with the Health and Safety Manager in Info Exchange System.
• Maintaining positive relationships with all internal departments, head office and other centres within the portfolio including: Business Support colleagues, H&S manager, Building Services Team led by a Technical Services Manager and Maintenance Manager.

Job title: Business Administrator

Job responsibilities

• Communicating with every department regularly to handle problems, identify new opportunities and build trust and transparency
• Updating and imputing timesheets for engineers in different systems
• Leasing with suppliers and vendors for ordering/ hiring materials for engineers, project managers
• Resolving invoicing queries and leasing with accounts department 

Job title: Contract Administrator for the KPMG contract.

Job responsibilities

• Working with different levels of personnel within an organization to analyze and solidify the overall contract. 
• Processing orders from suppliers in CPA and raising quotations
• Raising monthly invoices in CPA for billing the client
• Coordinate actions of engineers, suppliers and contractors.
• Scheduling maintenance services and breakdowns for 9 buildings in Central London and across Southern England

Job responsibilities

• Managing hotel bookings and reservations effectively
• Welcoming and greeting guests: check in- check out
• Handling queries and complaints via phone, email and general correspondence
• Managing meeting rooms availability
• Dealing with payments and ensure all all charges are posted correctly to room bills.

Job title: Food and Beverage Assistant 

• Setting up conferences rooms, arranging tables and assisting with the preparation of event spaces
• Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders
• Delivering food from the kitchen to guests at the table or to a self-service area
• Keeping any bar and drink service areas fully stocked with beverage

University of Bedfordshire, Second Year Bachelor of Science with Honours in Travel, Aviation and Tourism Management – 09/ 2023

University of Economics 1 December 1918 in Alba Iulia Romania, Grade: Bachelor’s degree in Tourism- 10/ 2004- 07/2008

College Ion Ghica in Economics and Science with specialisation in Tourism and Leisure, in Bacau city, Romania – 09/2000- 06/ 2004