Elin Elias

Over four years of face-to-face customer service across retail, hospitality, and front-of-house roles, including in North Wales. Discreet and empathetic in sensitive situations, with accurate record-keeping. Happy to travel across Wales and stay overnight.

Guest Experience Host - MAPP, St Michael’s No 1

(2025-12 - 2026-05)

• Key point of contact at a prestigious Manchester development, giving occupiers, visitors and contractors a warm, polished welcome and anticipating their needs.
• Supported people through sensitive and stressful situations, including staff affected by job losses, responding with empathy, discretion and strict confidentiality.
• Calmed frustrated or anxious occupiers needing urgent help with access passes or events, listening first and resolving issues quickly.
• Organised and delivered well-attended occupier events, seasonal activities and social initiatives, strengthening community engagement and brand loyalty.
• Achieved a 78% increase in occupier app sign-ups within three months through face-to-face engagement, events and digital communications.
• Handled over 150 phone calls and emails a day promptly, accurately and with care.

Team Member - SSP Marks & Spencer, Manchester Piccadilly

(2024-11 - 2025-11)

• Served a high volume of customers face to face in a fast-paced, high-pressure transport hub, staying calm, friendly and efficient at peak times.
• Helped travellers who were stressed, lost, or in difficulty, such as those who'd missed a train, felt unwell, or needed extra assistance, making sure they felt looked after.
• Completed stock control, safety checks and daily records accurately, in full compliance with operational and food safety standards.

Client Coordinator - IMG Modelling - Remote & Office Based

(2023-08 - 2024-10)

• Worked independently and remotely for much of the role, managing my own workload, priorities and schedule with minimal supervision.
• Coordinated appointments, studio bookings and schedules using CRM systems, Outlook and Microsoft Office, keeping records accurate and up to date.
• Handled phone, email and in-person enquiries from clients, models and visitors, resolving issues quickly and keeping everyone informed.

Host Manager - Hard Rock Cafe, Printworks, Manchester

(2022-12 - 2023-06)

• Managed the host stand in a busy, high-profile venue, welcoming guests, managing bookings and waiting times, and keeping service running smoothly at peak periods.
• Handled guest complaints and difficult situations calmly, resolving issues on the spot to keep guests happy.
• Trained and supported new starters and supported bar operations, including accurate cash handling and regulatory compliance.
• Maintained a 100% inspection pass rate through close attention to detail and consistent standards.

Store Assistant - Aldi, Mold, North Wales

(2021-08 - 2022-10)

• Served a high volume of customers from the local community at the tills and on the shop floor, working quickly while staying friendly and helpful.
• Helped customers who needed extra support, such as older or less mobile shoppers, with finding products, packing, and getting to their car.
• Handled stock replenishment, date checks, and store standards accurately and in line with company procedures.
• Helped train and support new colleagues, showing them procedures clearly.

GCSEs - Ysgol Brynhyfryd A Level - Business - Ysgol Brynhyfryd A Level - Economics - Ysgol Brynhyfryd A Level - Biology - Ysgol Brynhyfryd

Welsh Baccalaureate - Ysgol Brynhyfryd