Elis
Customer Team Member
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About
Knowledgeable and dedicated professional with experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in a target driven environment. Team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence to help contribute towards company success.
Experience
Team Leader at Tesco (2020-04 – Present)
Responsible for overseeing operations of the team, distributing daily tasks among staff and ensuring motivation, performance and daily goals are met.
- Daily stock take and regular stock check
- Making sure each task are completed within each time frame
- Identifying and addressing any gaps in performance or quality and ensuring they are brought to the required standard
- Making sure all health and safety rules are followed by all team members
- Handling and resolving issues from team members and customers
- Providing accurate information to store manager on daily key issues
Customer Team Member at Co-op (2016-09 – 2020-03)
- Receiving deliveries, and restocking shelves.
- Making sure shop floor was kept clean and tidy
- Politely approaching customer and asking if they require any help
- Taking orders from app delivery services
Education
GCSE – Featherstone High School (2010-07)
BTEC in Business Management – Southall College (2011-08 – 2014-07)
No Degree: Bsc Business Management in Business Management – University Of Surrey (2014-09 – 2015-06)
