Product Manager at RedCloud Technology (2024-11 – Present)
AI-powered digital commerce platform. Promoted twice within 9 months (Associate Venture Builder to Product Strategist)
- Led the design and prototyping of a modular, multi-market logistics platform ('Global Logistics Optimisation Programme'), defining system architecture and business logic for end-to-end delivery workflows, with projected 20–40% delivery cost optimisation
- Defined a CPK-based pricing model, structuring cost logic using driver rates, vehicle classes, and distance, with integrated SLA tiers and margin logic (10–25%)
- Established operational workflows, including driver onboarding and delivery execution, defining system logic across the end-to-end delivery lifecycle
- Designed a communication and notification system by mapping user journeys across buyers, sellers, and internal teams, and defining key event-based triggers
- Reduced operational bottlenecks across teams, saving 180 staff hours per month through workflow redesign and process improvements
Strategy and Operations Fellow, Logistics at DHL GoTrade GBSN Fellowship Programme (2023-04 – 2024-04)
GBSN Fellowship Programme focused on logistics and supply chain strategy
- Conducted market and competitive analysis across international markets, identifying expansion opportunities and informing strategic partnerships with distributors
- Applied data analysis (Tableau, Power BI, Excel) to inform logistics, supply chain, and go-to-market strategy across international markets
- Collaborated with a retail manufacturing start-up to support product launch and expansion across international markets, contributing to a 30% increase in sales and market diversification
Business Development Assistant Manager at Uva & Grape Distributors, LLC (2021-04 – 2022-08)
Emerging Italian F&B Start-up Distributor
- Led data-driven digital marketing initiatives, optimising targeted campaigns and website development to improve customer engagement and expand the US client base by 45%
- Increased annual revenue by $900K by designing and implementing strategic pricing models, incorporating dynamic adjustments based on market demand and competitive analysis
- Reduced inventory costs by 10% by redesigning inventory management processes and leveraging data-driven demand forecasting
- Reduced invoice processing time by 50% by designing and implementing a structured product coding system to streamline financial operations
Export VIP NVOCC Accounts Supervisor at Mediterranean Shipping Company (USA) Inc (2017-04 – 2021-04)
Leading maritime transporter. Promoted from Export Traffic Employee to Export VIP NVOCC Accounts Supervisor
- Managed $5M–$10M cargo operations supporting global distribution of raw materials for COVID-19 vaccines, ensuring timely delivery across complex, time-sensitive supply chains through agile coordination
- Led and developed a team of 14 in the VIP accounts department, implementing performance frameworks and feedback mechanisms that improved customer satisfaction scores by 10%
- Reduced error-related costs by 40% YoY by designing and implementing a tiered pricing strategy to address recurring inaccuracies in shipping cost calculations for VIP clients
- Developed a reporting framework for key accounts, enhancing visibility into performance metrics and strengthening client relationships