Customer Service Associate – E-commerce & Administrative Support at Concentrix | Amazon Canada & North America (2024-08 – Present)
- Managed high-volume inboxes and communication queues, prioritizing urgent matters and ensuring timely resolution for multiple account types across North American markets
- Drafted and sent professional written responses on behalf of the operations team, maintaining consistent tone and accuracy across all executive-level communications
- Tracked and maintained organized logs of transactions, returns, escalations, and account updates, ensuring documentation was accessible and properly structured
- Followed structured SOPs to coordinate daily administrative tasks, track action items, and ensure consistent operational follow-through
- Flagged high-priority issues requiring management attention and escalated accordingly, reducing executive oversight burden on routine correspondence
- Maintained organized records and shared filing systems to support operational efficiency across multiple concurrent workflows
Reservation Specialist – Administrative & Operational Coordination at IBEX | Avis & Budget Group (Australia & New Zealand) (2024-02 – 2024-06)
- Managed booking workflows for multiple clients simultaneously, ensuring accurate data entry, scheduling coordination, and follow-through on all reservation requests
- Maintained organized records of client interactions, reservation logs, and documentation in accordance with company standards
- Verified pricing, availability, and contractual details to ensure compliance and accuracy — directly supporting executive and management-level reporting needs
- Coordinated with multiple internal departments to ensure operational consistency and adherence to company policies and deadlines
Technical & Customer Support Representative at VXI Global Solutions | AT&T Mobility (2023-01 – 2023-12)
- Provided administrative and technical support to a high volume of client accounts, managing documentation and correspondence with precision and professionalism
- Documented customer interactions thoroughly, maintaining organized records across multiple case types for management review and quality assurance
- Followed step-by-step workflows for account updates, service changes, and issue resolution, demonstrating strong SOP adherence in a fast-paced environment
- Delivered clear and professional written and verbal communication on behalf of the organization, maintaining brand consistency across all interactions
Account Specialist – Claims Processing & Administrative Support at Alorica Inc. | Assurant (2022-02 – 2022-10)
- Processed and tracked insurance claims while managing accurate documentation and compliance with company policies — supporting executive reporting and audit readiness
- Handled high-volume administrative tasks with consistency and organization, ensuring all records were accurately maintained and easily retrievable
- Coordinated account progress updates and maintained structured files for leadership review, directly supporting decision-making processes
