Ella May

Highly organised, and customer-focused professional with experience in property, recruitment, business development and social media marketing. I thrive in fast-paced environments where organisation, communication and relationship management are key to success. Over the past two years I have managed marketing operations, client relationships, business growth strategies and day-to-day coordination for multiple businesses, developing strong commercial awareness and a proactive approach to problem solving.

Prior to this, I built a successful career within both the property and recruitment industries, giving me a solid understanding of lettings, property management, client service and sales. I enjoy building long-term relationships, improving processes and finding solutions that create positive experiences for both customers and businesses. I am naturally proactive, highly organised and confident working independently.

I enjoy taking ownership, identifying opportunities for growth and delivering an exceptional customer experience.

Founder - Social Media Marketing - Xposed The Agency

(2024-10 - 2026-06)

• Managed multiple client accounts across various platforms
• Developed strong organisational systems to manage multiple priorities and deadlines
• Built strong long term client relationships through regular communication & to understand objectives and provide updates.
• Demonstrated creativity & skills through website building, social media growth & content
• Identified opportunities for growth, managing enquiries and ensuring excellent client experiences.
• Analysed campaign performances and provided monthly performance reports
• Worked independently while managing competing priorities.

Senior Consultant/Team Leader - Axiom Personnel

(2022-11 - 2024-09)

• Supported and guided a small team, ensuring recruitment processes were followed accurately and consistently
• Managed end-to-end recruitment administration, coordinating applications, interviews, and onboarding across multiple sectors
• Improved process efficiency by refining workflows, contributing to faster placements and higher-quality matches
• Worked to deadlines in a very fast paced environment
• Negotiated offers and managed complex conversations, resolved issues professionally
• Conducted business development to win new clients.

Consultant - Axiom Personnel

(2021-08 - 2022-11)

Property Lettings Consultant - Town Residential

(2018-05 - 2021-07)

• Arranged and conducted property viewings
• Managed all tenant enquiries both face to face and over the phone
• Built relationships with landlords and tenants, helping with the lettings process
• Completed tenancy paperwork and documentation
• Coordinated property check ins ,checkouts and any inspections
• Managed property listings and marketing of new properties
• Maintained high occupancy through responsive customer service and maintenance issues being resolved efficiently
• Built sales skills through showing homes and securing deals

BTEC Level 3 - East London Arts & Music, Bow (2016 - 2018)

BTEC Level 3 Extended Diploma - English Level 3 - A*, Music - East London Arts & Music, Bow (2016 - 2018)

ECDL, GCSEs - Debden Park High School, Debden