Ella Morgan

Graduate from the University of Bath with analytical and administrative skills acquired from working as an admin support worker to the leader of a local Council; as well as expertise in parliamentary operations, local government executive support, and public-facing services. Very capable of high-level client requests and resolving any issues that arise with a smile on my face. Can be described as a warm personality who ensures to keep a positive outlook on situations.

CASEWORKER - OFFICE OF STEVE DARLING

(2024-07 - 2025-07)

• Received and progressed complex cases on behalf of constituents covering housing, immigration, welfare benefits, NHS care, planning, and council services
• Took the lead on triaging and managing enquiries about public policy and legislation
• Maintained accurate and confidential electronic records and case logs using a unique database
• Managed challenging and confrontational communications professionally, whilst maintaining appropriate and necessary boundaries

STUDENT OUTREACH AMBASSADOR - UNIVERSITY OF BATH

(2022-10 - 2023-10)

• Communicated with prospective students to answer any inquiries and provide information on student life and the University of Bath
• Developed organisational and hosting skills through open days as well as giving students and their families a tour of the University’s campus
• Undertook training for Code of Conduct and Safeguarding, enhancing my professionalism

ADMIN SUPPORT WORK - TORBAY COUNCIL

(2020-09 - 2022-05)

Supported a local Councillor in his work as the leader of Torbay Council:

• Developed critical thinking skills by analysing and summarising local news stories
• Enhanced writing abilities by writing columns for the local press
• Improved my social media skills
• Acquired analytical skills by speaking to residents on the doorstep regarding local issues to gather data
• Obtained the ability to draft street letters to inform residents of local developments
• Improved my organisational skills by arranging local events and campaigns

TEAM MEMBER - KFC

(2020-06 - 2021-01)

• Obtained a wider sense of customer needs as well as how to reach their satisfaction
• Enhanced teamwork and cooperation, enabling me to grow my communication skills as well as maintain presentation (individually and as a group)
• Acquired salesmanship skills by managing sales and boosting upgrades
• Developed an understanding of a fast-paced environment to work efficiently/quickly under pressure
• Ensured time management skills by working in a high-demand setting

BSC - POLITICS AND INTERNATIONAL RELATIONS - UNIVERSITY OF BATH (2022-10 - 2026-06)

A LEVELS - SOUTH DEVON COLLEGE (2022-06)