Uroosa Talib

I am a mum of two young boys. I already work part tome for the ministry of justice. I am looking for a another part time job that is home based to give my boys the best in life and to be able to pay the bills without stressing

Caseworker at Ministry of Justice (2017-02 – Present)

• Arranging meetings
• Minute taking
• Making Phone calls
• Receiving calls
• Reacting information
• Liaising with solicitors
• Helping customers with their enquiries
• Photocopying
• Printing
• Sending correspondence
• Redacting information

Showroom Design Sales Assistant at Magnet Kitchen (2016-07 – 2017-02)

I work as a first point of contact at the Magnet Kitchens showroom.

• Arranging home measures for customer
• Arranging appointments for our designer
• Filing the ODD report and reporting to the manager with it
• Taking sales leads
• Discussing ranges with customers
• Planning
• Dealing with customer queries
• Following up on retail leads generated through website, direct mail and showroom visits to ensure all sales potentials are realised
• Ensuring the showroom, office and ancillary areas are clean, tidy and well stocked with brochures, marketing materials, retail price lists and samples as appropriate

Administration support officer at Trent Risk Management Consultants Ltd (2014-03 – 2016-04)

This was a part time job mainly weekends and some week days.

• Deal and monitor clients queries and their accounts
• Provide administrative support to the consultant's team, ensuring all jobs are allocated and accomplished timely and effectively and standards of performance are attained
• Process new sales leads
• Manage the correspondence between the safety consultant team and their clients
• Answer phone calls and scheduling diaries
• Provide data and reports to help the consultants
• Keep track of sales targets
• Gather information by phone, letter and by email

Therapy Co-Ordinator at Healthcare at home (2014-06 – 2016-04)

I worked as a therapy coordinator.

• Contact patients to organise their deliveries as per their prescriptions
• To register and update patient information onto the company CRM (Customer Relationship Management) database as appropriate
• To ensure accurate maintenance of patient notes and contact activity
• To ensure accurate processing of orders
• Answering and making internal and external telephone calls, mail and emails, and in future, SMS
• Act as a single point of contact for patients, hospitals and nurses
• Maintain a commitment to a high level of Customer Service, handling deliveries, enquiries and resolving queries accurately and within service level targets
• Achieving daily and/or weekly targets set by the department
• Maintain all records and act in compliance with Data Protection requirements and other applicable regulations
• General administration duties
• To carry out any duties defined by the Team Manager or Supervisor

Customer Service Agent/retentions at Webhelp (2013-10 – 2014-01)

I worked as a customer service agent at Sky in Webhelp TSC.

• Assists customers effectively by solving customer disputes
• Accurately captures customer information
• Completing Data Protection Act
• Talking customers through problems with their SKY box, so providing customer additional information
• Explaining services
• Booking movies for customers
• Concierge
• Booking engineers
• Taking payments through direct debits
• Handling difficult customers
• Going through policies and procedures

Receptionist/Administrator at Citizens Advice Bureau (2012-10 – 2013-12)

• Opening up reception. Turning on the receptionist computer
• Turning on al computers switchboards of the personal advisors, ensuring rooms are ready to be used
• Meeting and greeting visitors ensuring they are signed in and inducted in a pleasant and welcoming manner
• Answering all incoming calls and emails
• Opening, distributing collecting and taking post
• General administrative duties. Photocopying, filing, scanning, writing up letters
• Dealing with any enquires at the reception
• Operating the computer system
• Dealing with car park requests and hospitality requirements
• Putting Data entry onto internal systems
• Reporting to the line manager or the office manager when a serious issue has arisen

Facilitator for the community action group at Mazram Kabil's Workplace (2011 – 2012)

The programme seeks to engage families; actively in making sense of the issues which affect their lives, setting goals for improvement and bringing about improvement through active participation. The main role of the job is to deliver facilitation, which aims to inform, educate and support families according to their individual requirement. This is delivered through facilitation of adult lead programmes, various creative art activities with children and one to one discussions with parents.

• Heavily involved in identifying families' needs
• Developing coherent programme of activities
• Evaluating and monitoring existing programmes
• Preparing reports and procedures
• Attending inbound calls and making outbound calls
• Developing and agreeing to strategies
• Planning and coordinating meetings & events
• General administrative duties

A Levels in Health and Social Care, Citizenship, Sociology – Paget High School (2008 – 2010)

GCSEs in English, Maths, Science, Health and social care, Sociology, Citizenship – Paget High School (2006 – 2008)

Achievement of Excellence award – Paget High School